Customer Service Representative
Resume:
SHEMIKA SHANTA MCMURTRY
Canton, MS 39046
ALT: 601-***-****
abimi8@r.postjobfree.com
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OBJECTIVE: To secure a challenging position with a company that will
enable me to utilize my skills in the field of business finance.
EDUCATION: Jackson State University Jackson, MS
College of Business (AACSB Accredited)
Bachelor of Business Administration Degree May 2009
Major: Finance
GPA: Major 3.33 Overall 3.47
EXPERIENCE: Comcast Cable Madison, MS
1/’10-Current CUSTOMER ACCOUNT EXECUTIVE/TECHNICAL SUPPORT
● Assist customers with troubleshooting high speed internet
● Assist customers with troubleshooting Comcast digital voice
● Provide great customer service skills with great etiquette
8/’06-05/’09 MS Postal Employee Federal Credit Union Jackson, MS
INTERN/TELLER
● Assisted customers with monetary transactions/ loans
● Responsible for balancing cash drawers
● Provided great customer service by introducing new products
6/’06-08/’06 Clarion Ledger Newspaper Jackson, MS
CUSTOMER SERVICE REPRESENTATIVE
● Performed daily sales solicitation duties
● Assisted customers with billing inquiries
● Responsible for customers’ accounts renewals
HONORS &
ACTIVITIES: Dean’s List Scholar
Beta Gamma Sigma National Honor Society
Alpha Lambda Delta National Honor Society
Chi Alpha Epsilon Honor Society
National Society of Leadership and Success
High School Valedictorian
SKILLS: Microsoft Office, PowerPoint, Internet, and 10 Key Pad by touch
REFERENCES: Available Upon Request
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