Customer Service Administrative Assistant
Resume:
Kee'lena L. Savage
Jacksonville, FL 32216
*********@*****.***
____________________________________________________________________________
OBJECTIVE: Seeking a position as an Administrative Assistant/Accounting
Clerk.
PROFESSIONAL PROFILE
. Detail-oriented, efficient and organized professional with extensive
experience in accounting systems.
. Possess strong analytical and problem solving skills, with the ability
to make well thought out decisions.
. Excellent written and verbal communication skills.
. Highly trustworthy, discreet and ethical.
. Resourceful in the completion of projects, effective at multi-tasking.
. Microsoft Office Ultimate, Microsoft Windows XP and Vista, 45-wpm, 10
key touch, Peoplesoft
EMPLOYMENT HISTORY
04/2000 - 07/2009 ASSISTANT MANAGER- Willett Construction
. Maintained all office tasks.
. Supervised at least 5 employees at once.
. Assisted customers with billing inquiries, typed and
performed estimates, and collected payments.
. Great communication skills within the office while
keeping others informed, confident and self-assured.
. Provided payroll sheets in a timely and accurate
manner.
01/04 - 05/07 FRAUD ANALYST/CUSTOMER SERVICE SALES - CitiBank
. Handled 200-300 calls; inbound and outbound.
. Maintained above average goals regarding customer
service contact and sales numbers.
. Closed compromised accounts and reissued new account
numbers, processed point of sale credit card
authorizations.
. Effective listening skills, as well as asking skills,
responsible, responsive, knowledgeable, timely along
with accurate results.
. Performed general office duties and administrative
tasks.
. Reviewed and analyzed all account activity to ensure
accuracy to prevent fraud.
EDUCATION & TRAINING
. Associate of Arts, Accounting, University of Phoenix of Axia College,
Jacksonville, Florida, 3.2+ G.P.A., Expected Jan 2011
. Diploma in Business Office Administration, Advanced Career Training,
Jacksonville, Florida
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