Ruby Drumm

Contact

Tel : 775-***-****

e-mail : abimfi@r.postjobfree.com

Address

**** * *** #**** ** Reno, Nv 89523

Objective

A Data Entry position where spreadsheet development and troubleshooting skills can improve

profitability

Qualifications

Possess strong communication, customer service and organizational skills, which increased customer

satisfaction from 85% to 98% and realized 100% on time delivery of assigned projects.

Highly effective leadership and motivational skills which led to 99% employee retention ratio, in

which 2 of 4 employees were promoted to other departments within the YMCA fitness center.

Selected by CEO to move from slower paced Sparks YMCA to the Reno Y, where they needed someone

motivated.

Possess strong commitment to team environment dynamics with the ability to contribute expertise and

follow leadership directives at appropriate times.

Work Experience

July, 2009 to May 2010 Reno Orthopaedic Clinic

Medical Records Clerk

Tina Tyo Reno, NV

Sort, then divide all documents according to document type, as well as scan all documents for data

entry.

Enter data according to document type, in a timely manner.

Receive incoming faxes, sort and deliver to various Doctors in clinic.

Answer phones, help patients understand HIPPA and receiving medical records. Take requests for said

medical records.

Jan. 2009 to June 2009 Golden State Business College

Teachers Assistant

Debra Soderbeck Sparks, NV

Assist instructor during all hands on modalities, as well as set up class room for hands on

lessons.

Enter student grades into grading system, make copies, and help prepare handouts for next day's

lesson.

Help out in massage clinic, answering phone, setting appointments, directing students, as well as

giving massage.

March 2002 to April 2008 Estate of John & Suzanne Brown

Caregiver

Candra Drumm Reno, NV

Setting appointments and communicating with various doctors and therapists.

Purchasing and administering all medications.

Therapeutic exercises with patient.

Classes with Alzheimer association on caring for Alzheimer patients.

All aspects of caring for an invalid.

June 2000 to March 2002 Nevada State Contractors Board

File Clerk & Data Entry

Cathy Stewart Reno, NV

Filing numerically.

Send authorized faxed and files to Las Vegas office.

Prepare board books for the 12 board members biweekly board meetings.

Order office supplies, call for repairs on all office equipment.

All aspects of Pitney Bowes mail machine.

Data Entry Duties

Enter all information into data system and make any changes as requested.

Prepare and mail all new licenses and pocket cards for new contractors.

Run and format all reports weekly and monthly, and mail to requested individuals or organizations.

Jan. 1996 to May 2000 Reno and Sparks YMCA Membership Coordinator/Front Desk

Supervisor

Dave Warfe

Coordinate all aspects of front desk operations, such as scheduling, payroll and covering front

desk when needed.

Interviewing and hiring of all front desk employees.

Annual reviews and or termination of current employees.

Prepare billing statements for current members as well as start or stop automatic debits monthly

Run all reports, new members, expiring members, statistics report, and program reports for the many

different programs offered at the YMCA.

Answer busy phone lines and transfer calls accordingly.

Data entry, cash handling, greeting members, faxing, and copies as needed.

Education

Milan Institute School of Massage Sparks, NV

Truckee Meadows Comm. Coll. Reno, NV

Medford High School Medford, OR

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