Customer Service Manager
Resume:
Apt. ***
Westland, MI ***85 Phone 734-***-****
E-mail: **********@****.*** Christopher D. Smith
Objective A challenging and rewarding position that utilizes
my 11 years supervisory experience to the benefit
of my employer and offers opportunity for growth in
a stable career.
Summary of
qualifications A positive team leader with eleven years management
experience in collections. A talent for building
effective, productive working relationships with
clients and staff. Skilled communicator, strong
leadership skills and the ability to provide
excellent interior and exterior customer service.
December 2006 - July 2008 Kostal of America
Professional Troy, MI
experience December 2009 - March 2010
Assistant Logistics Coordinator
Implement, coordinate and track shipments
Warehouse work
1993- June 2006 Asset Recovery Team Southfield, MI
Assistant Manager Collections and Operations
Coordinate and monitor collection team in their
recovery efforts.
Generate collection and revenue reports
Report to credit agencies
Client liaison
Collection representative
Interview prospective employees
Daily tabulation and deposit of monies collected
Education Howard University, Washington, D.C.
Liberal Arts Curriculum with emphasis in public
relations
Skills Excellent Communication skills, both oral and
written
Proficient in Microsoft Word, Microsoft Excel, CUBS
Operating System
Knowledge of SAP systems - Logistics focused
References References provided upon request
Contact this candidate