Customer Service Manager

Shamarrae J. Lewis **** Apple way Drive

Columbus, OH. 43228

Cell: 614-***-****

**********@*****.***

CAREER SUMMARY

Hospitality Management major with six years customer service experience seeking a career as

Restaurant Manager or equivalent. Dependable, reliable, trustworthy, hard-working, with

excellent communication and people skills. Can work alone or with team as situation requires.

EXPERIENCE

Raising Cane’s Chicken Fingers-Manager Hilliard, OH

July 2009-Present

• Manage and oversee daily duties of restaurant

• Administrative duties including but not limited too:

Imputing/accepting orders

Inventory (nightly, weekly, and monthly)

Imputing daily cash transactions

• Manage and oversee events inside and out of the restaurant

Ruby Tuesday-Bartender, Line Cook, Server Garfield Heights, OH

March 2008-June 2009

• Prepare beverages in a timely manner according to company specifications

• Perform bar line checks to ensure everything is to standards

• Take guest orders in a timely and accurate manner

• Deliver food with certainty and a smile

• Turn tables quickly

• Set up both grill and pantry

• Work on both grill and pantry preparing dishes

• Line Prep

• Assist in putting items away on the truck

ALDI INC. - Cashier Cleveland, OH

August 2007-March 2008

• Rang up purchases in an orderly manner

• Stocked merchandise

• Handled currency

Champion Staffing Garfield Heights, OH

January 2007-August 2007

Various Temporary Clerical Works Including:

The Law Firm of Melvin H. Banchek (Attorney) –April 2007

• Assisted Legal Secretary with various correspondences of clients

• Heavy Filing

• Data entry using Microsoft Word and Excel

Champion Staffing Receptionist-June 2007

• Operated and answered a multi-line phone and paging system (33 lines)

• General office duties including data entry using Microsoft Excel

• Assisted clients in filling out proper paperwork

American HealthCare Institute-July 2007

• Greeted attendees of conference in an professional and friendly manner

• Registered attendees for conference

Enforcement Exposition-July 2007

• Registered attendees for exposition

• Greeted interested attendees and provided knowledge of exposition in an professional and

friendly manner

Saint Xavier University Library- Chicago, Ill.

Circulation Assistant

August 2004- December 2006

• Entered patron data into computer I an efficient and timely manner using Microsoft

applications (i.e. Microsoft Word, PowerPoint, and Excel)

• Operated a multi-line phone system

• Processed material using fax and copying machines

• Filed patron information in an orderly fashion

• Processed material to be sent out to other professors and universities

• Checked out material to patrons

• Straightened shelves in an orderly manner

EDUCATION

August 2007-May 2009 Cuyahoga Community College

Cleveland, OH. Associates Degrees in Hospitality

Management –Restaurant/Food Service

Culinary Arts

CERTIFICATES

ServSafe December 3, 2007

Cuyahoga Community College

American Hotel & Lodging Educational Institute: March 19, 2008

Leadership and Management in the Hospitality

Industry

Cuyahoga Community College

NRAEF Manage First Program April 21, 2008

Human Resources Management and Supervision

Cuyahoga Community College

The Federation of Dining Room Professionals May 19, 2008

Certified Dining Room Associate

Cuyahoga Community College

American Hotel and Lodging Educational Institute: December 11, 2008

Hospitality Facilities Management and Design

Cuyahoga Community College

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