Customer Service High School

Breanna Russell

801-***-****

******.*******@*****.***

Objective

To secure a job with a stable, well known organization, where I feel needed

and utilize my years of customer service experience.

Employment

Returns Coworker March 2010 to Present

IKEA, Draper, UT

Assist customers with returns, exchanges, and spare part/building issues. I

have to log the customer's info, why they're returning the item, and decide

on a case-by-case basis if they are eligible for store credit or money

back. I also have to use multiple programs to look up manuals, warranties,

log quality problems, and ascertain if a product is able to go back into

stock.

Specialist December 2009 to Present

RGIS, Murray, UT

I inventory products for customers (businesses) to review, using ten key by

touch.

Customer Service Manager May 2005 to November 2009

Smiths Food and Drug, Sandy, UT

One of three night managers at Smiths. I had up to 15 people I was in

charge of, including cashiers, baggers, and all outer depts. I handled

customers problems, scheduling issues, did light bookkeeping, security,

used WORD, EXCEL, AS400, and closed the store every night by myself. In

addition to helping manage the front end, I also did price changes once a

week every Tues night to Wednesday morning.

Education

Jordan High School 2000-2004

High School Diploma Sandy, UT

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