Customer Service Technical Support
Resume:
David Richmond
Dunwoody, Georgia 30350
************@*****.***
OBJECTIVE
My objective is to maintain a position with a corporation that will
allow me to utilize the concepts and skills I have acquired. I have
enjoyed a reputation as a reliable, dedicated, team player with the
willingness to learn and assist others in any way possible. As a member of
your organization I will provide efficiency, exceptional and follow-up with
accuracy. My strengths include, but are not limited to dedication, team
work and looking at every challenge as an opportunity.
Education
AAIS in Information Systems - concentration Networking
Expected 06/2011
Strayer University
Atlanta, GA
Professional Experience
Global Employment Solutions
June-'10-currently
COMPUTER GENERATED SOLUTIONS
TECHNICAL SUPPORT REP
June-'06-Feb10
Atlanta, Georgia
. DESK TOP SUPPORT FOR IMB MACHINES
. Taking 20 to 30 calls per day helping end user with desktop support
. Respond to customers' requests for technical services, answering
questions on functions and use of products.
. Recognize customers' problems that should be escalated to the next
level for resolution and follow established procedures in escalating
these problems.
. Maintain appropriate records and prepared reports as required
Double RR Detail Shop Feb
'03 - January 06
Assistant Manger Atlanta,
Georgia
. Supervised 8 people on a daily base
. Presented top quality customer service
. Wrote weekly inventory sheet
. Reviewed, organized and distributed incoming and outgoing mail
. Maintained inventory and coordinated all office supplies, files and
administrative binders.
. Purchasing shop items
Technical Skills
. Operating Systems: Windows9X, Windows2000, Windows ME, Windows
XP, Windows Vista, MS DOS,
. Programming Language: HTML, CSS Software: Microsoft Office,Microsoft Excel, Microsoft Outlook
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