Customer Service Data Entry

SONYA A. BURGESS

CONTACT DETAILS

816-***-**** ? ************@*****.*** ? 711 SHILOH DR RAYMORE, MO

64083

OBJECTIVE

STRONG TEAM PLAYER, WILLING TO WORK INDEPENDENTLY, SEEKING A POSITION

REQUIRING EXCELLENT COMMUNICATION AND PROBLEM SOLVING SKILLS

PROFESSIONAL EXPERIENCE

CALL CENTER REPRESENTATVE-REMOTE

ALLIED STAFFING (LENEXA, KS) 09/2007 - 10/2008

$10,800 ANNUALLY

WORKING WITH CLIENTS, CO-WORKERS, AND SUPERVISORS THROUGH

COMPUTER-BASED PHONE SYSTEM AND E-MAIL; WITH PROFICIENCY IN MS WORD,

EXCEL, OUTLOOK, AND WINDOWS COMMUNICATOR

USE OF CUSTOMER SERVICE AND DATA PROCESSING SKILLS

ASSISTING 100+ CUSTOMERS DAILY

GATHERING NECESSARY INFORMATION AND CONNECTING CALLS TO RELEVANT

CONFERENCES

MAINTAINING CONFIDENTIALITY, SECURITY, AND INTEGRITY OF CUSTOMERS

AND ORGANIZATIONAL DATA

ATTENDING ONGOING TRAINING TO STAY ABREAST OF SYSTEM, POLICY, AND

SERVICE CHANGES

CUSTOMER SERVICE CALL CENTER AGENT/VERIFICATIONS

MULTI SERVICE CORP (OVERLAND PARK, KS) 01/2007 - 05/2007

$21,000 ANNUALLY

ASSISTING ACCOUNT HOLDERS WITH QUESTIONS RELATED TO THEIR ACCOUNTS

USING MSC PROGRAMS

PROVIDING MANUAL AUTHORIZATIONS ASSISTANCE ON PRIVATE LABEL CREDIT

CARDS

TROUBLE SHOOTING DECLINED TRANSACTIONS AUTHORIZATION REQUEST ACROSS

MULTIPLE PRIVATE LABEL PROGRAMS

IDENTIFYING, RESEARCHING, AND RESOLVING CUSTOMER ISSUES THROUGH

COMPUTER SYSTEM; WITH PROFICIENCY IN OUTLOOK, WORD, EXCEL, AND

10-KEY BY TOUCH

RECOGNIZING, DOCUMENTING, AND ALERTING SUPERVISOR TO TRENDS IN

CUSTOMER CALLS

HANDLING OF A HIGH VOLUME OF INBOUND CALLS

PERFORMING PROFESSIONALLY AND PRODUCTIVELY IN A FAST PACED BUSINESS

TO BUSINESS ENVIRONMENT

MAIL CLERK-SEASONAL

INTERNAL REVENUE SERVICE (KANSAS CITY, MO) 02/2006 - 05/2006

$17,280 ANNUALLY

UNBUNDLING CONFIDENTIAL ENVELOPES CONTAINING OFFICIAL GOVERNMENT

DOCUMENTS AND TRANSCRIPTS

OPENING AND SEPARATING 550+ DOCUMENTS DAILY CONTAINING CHECKS OF $50

- $1,000

EXAMINING ASSOCIATED REMITTANCES FOR PROPER PAYEE AND ENDORSEMENT

ASSEMBLING MATERIALS FOR EXPEDITIOUS PROCESSING ACCORDING TO FORMAT

APPROPRIATE FOR PARTICULAR FORM

IDENTIFYING TYPES OF RECEIPTS AND DETERMINING CORRECT ROUTING

SCREENING AND SEPARATING CORRESPONDENCES INTO CATEGORIES PREVIOUSLY

DETERMINED AS SPECIAL ACTION CASES

DATA ENTRY ENCODER

STIVER'S STAFFING (KANSAS CITY, MO) 12/2000 - 03/2001

$17,280 ANNUALLY

INPUTTING LISTS OF ITEMS AND NUMBERS INTO COMPUTER AND COMPLETING

FORMS IN COMPUTER SYSTEM

REFORMATTING DATA, EDITING INFORMATION, AND PROOFREADING NEW ENTRIES

FOR ACCURACY

PREPARING PACKAGES AND LETTERS TO BE FORWARDED

WORKING IN FAST-PACED PRODUCTIVITY ENVIRONMENT PROCESSING 700+

DOCUMENTS DAILY

EDUCATION

UNIVERSITY OF PHOENIX

MASTER OF BUSINESS ADMINISTRATION

CONFERMENT DATE: AUGUST 2011

UNIVERSITY OF PHOENIX

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

NOVEMBER 2007 GPA: 3.05

PROFESSIONAL TRAINING & CERTIFICATES

ELEMENTK; ACE CEU CREDITS 0.2; PLANNING AND CONTROLLING BUDGETS;

9/5/2010

ELEMENTK; ACE CEU CREDITS 0.2; UNDERSTANDING AND USING CONTRACTS;

9/7/2010

ELEMENTK; ACE CEU CREDITS 0.1; EFFECTIVE LISTENING SKILLS; 9/10/2010

ELEMENTK; ACE CEU CREDITS 0.2; SOLVING PROBLEMS LOGICALLY; 9/11/2010

ELEMENTK; ACE CEU CREDITS 0.2; CONDUCTING PERFORMANCE REVIEWS;

9/13/2010

ELEMENTK; ACE CEU CREDITS 0.2; SETTING PERFORMANCE GOALS AND

EXPECTATIONS; 9/13/2010

UNIVERSITY OF PHOENIX; TIME AND STRESS MANAGEMENT WORKSHOP;

9/17/2010

ELEMENTK; ACE CEU CREDITS 0.1; HR OPTIMIZATION: CREATING DEVELOPMENT

PLANS; 10/5/2010

ELEMENTK; ACE CEU CREDITS 0.1; EMPLOYEE RELATIONS: UNDERSTANDING

EMPLOYMENT LAWS; 10/6/2010

ELEMENTK; ACE CEU CREDITS 0.3; INTERVIEWING JOB CANDIDATES;

10/6/2010

ELEMENTK; ACE CEU CREDITS 0.6; MICROSOFT OFFICE EXCEL 2010;

10/7/2010

ELEMENTK; ACE CEU CREDITS 0.1; GOVERNMENT ETHICS; 10/8/2010

ELEMENTK; ACE CEU CREDITS 0.7; MICROSOFT OFFICE EXCEL 2007;

10/15/2010

COMPUTER SKILLS

EXCEL POWERPOINT

MICROSOFT WORD WINDOWS

50 WPM 8220 KPH

REFERENCES

COMPANY NAME TITLE CONTACT DETAILS

U.S. GOVERNMENT MAE FORD FCC DIRECTOR 760-***-****

U.S. MARINE DANNY LEIST RETIRED 660-***-****

CORPS

ARMY CORPS OF MICHAEL HUNT ADMINISTRATIVE 816-***-****

ENGINEERS ASSSISTANT

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