Customer Service Manager
Resume:
John W. Mackey Jr.
Glendale, AZ 85305
Pro Em
December 2009 to Present
Part time security guard for special events. I posses an Arizona DPS
security Guard card.
Master Shaft Phoenix, Az
July 2006 to 2008
Customer Service, Repair and manufacture drive line systems
Spartan Engine Supply- Sequel Corp. Phoenix, Az
January 1991 thru August 2004
Spartan was an engine remanufacturing company. Where I began as an Engine
re-assembler, re-assembling the entire domestic and import engines for
sales and distribution. I was promoted to Warranty Inspector. As warranty
inspector I was responsible for diagnosing the causes of engine failure. I
was responsible for preparing written reports on specific customer engine
failures which sometimes were used in legal proceedings. I trained
individual new employees in all areas of engine assembly. Conducted and
organized group sessions for different phases of the plant for troubled
areas, new techniques and overview. These sessions helped reduce warranty
problems and gave employees a better understanding of their daily
procedures. I worked closely with quality control to instruct the
technicians in proper procedures to determine manufactures specs on all
engine components
O'Malley Glass Company, Phoenix, Az
October 1987 thru November 1991
At O'Malley glass company I was a glazier responsible for glass
installation and metal fabrication.
B-3 Enterprise, Houston, TX
June 1981 thru October 1987
Glazier-Job Foreman, responsible for job layout according to blue print
specs. I managed the on site crew for the daily installation of glass and
metal fabrication. I related back to the home office any concerns or
foreseeable problems that I felt might become a problem in providing the
best possible service, and met daily with the architects and other trades
to resolve these concerns.
Tyrell Chevrolet, Flagstaff AZ
April1979 thru May 1981
Heavy line and light line as a certified Chevrolet mechanic
EDUCATION
North American College-AA degree Computer Service Technician
Cerritos College- 2 years Police Science
OCCUPATIONAL REFERENCES
Scott Retzloff, Production Manager-Spartan Engine Supply 623-***-****
Matt Gilispe, Production Manager-Spartan Engine Supply 623-***-****
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