Customer Service Sales
Resume:
JAMIE CONCEPCION
• Chicopee, MA ***** • *****.*.**********@*****.*** • 413-***-****
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over eight years of experience in account management, sales processing,
and call-center operations within communication and entertainment industries.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with
tact and ease.
Acknowledged for unwavering commitment to providing exceptional customer service.
PROFESSIONAL EXPERIENCE
20/20 COMMUNICATIONS – West Springfield, MA
2008
Sales Associate
• Served customers in communication broadcasting establishment; sold internet, cable and home phone packages.
Made service changes, recommend service options and schedule installations for phone, fax and computer lines. Provided
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detailed and accurate accounts of customer calls for prevention of future audit issues.
Resolved an average of 300 inquires in any given week, exceeding weekly targets by 20%.
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CIRCUIT CITY – Holyoke, MA
August 2007 to May 2008
Home Entertainment Sales Associate
Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock items.
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Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell
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product specials and complementary items.
Assisted customers with returns, purchasing store protection and service plans.
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Recommended improvements in service and procedures to prevent future problems.
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HOME DEPOT – Wilbraham, MA
2004 to 2007
Garden Associate
Played key role in reducing labor costs by recommending staff scheduling changes.
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Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving
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sensitive issues resulting in Garden Associate of the Month on multiple occasions.
Assisted with new employee training including store policies, services, and register operations.
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EDUCATION
Bachelors of Science in Biology • UNIVERSITY OF MASSACHUSETTS – Amherst, MA
Associate of Arts in General Studies • SPRINGFIELD TECHNICAL COMMUNITY COLLEGE – Springfield, MA
TECHNICAL SKILLS
Operating Systems: Windows
Software Expertise: Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft
Access, and Microsoft Outlook®),
Other: Wordpress
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