Customer Service Sales
Resume:
MAITE NODAL
**********@****.***
Profile
Bilingual office professional with administrative & clerical experience.
Excellent customer service, communication, Legal Clerk & outstanding
interpersonal skills. Strong organizational skills. Capable of serving a
diverse population in a timely manner & with a positive disposition.
Computer proficiency in MS Office 2007. Outstanding marketing skills to
promote sales. Proven track record of handling cash & confidential
information in a responsible manner.
AWARDS
* Certificate of Appreciation for Outstanding Contributions to Wilkie D.
Ferguson, U.S. Courthouse
03/2007
EDUCATION
* Miami Dade College, Miami, FL
* Associate in Science Degree in Office Technology,
Fall 2002
* Child Development Associate (CDA) 45 hours
Professional Experience
University of Miami Hospital Learning Center; Miami, FL.
04/2009 - 04/2010
Teacher Assistant
* Assisted staff with duties that are instructional in nature &
delivered services to students & parents
U.S. District Court: Pretrial & Probation Department; Miami, FL
05-2007 - 03-2008 Probation Clerk
* Assisted U.S. Probation Officers with clerical and legal procedures
* Purged files & proofread documents
* Performed receptionist duties & provided auxiliary administrative support
* Updated front office management board, staff calendar, training schedule
* Completed research analysis for project assignments
* Answered & routed a 30 line telephone system
Personnel One Staffing: Clerks Office; Miami, FL
11-2006 - 042007
Support Specialist
* Assisted staff with filing for the U.S. Southern District Courthouse
Cingular Wireless; Miami, FL 10-2004 -
10-2006
Customer Service Representative
* Greeted customers & offered quality assistance
* Answered high volume inbound calls
* Determined customer needs & sorts in order to assist appropriately
* Promoted sales, assisted customers with technical inquiries, data entry
* Provided information in response to inquiries about products & services
and handled & resolved complaints
* Routed customer calls to appropriate departments to ensure complete
customer satisfaction
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