Customer Service Project Manager

Joseph M Perrotto

954-***-**** . *.********@*****.***

***** ******** **. ***. ***, North Hollywood, CA 91601

PROFESSIONAL PROFILE

Detail-oriented Project Manager with experience in maintaining and

upgrading University scale computer networks, as well as managing electric

power construction projects. Recognized for providing innovative solutions

and improving the production level of each team through a combination of

leadership qualities and technical aptitude. Capable of translating these

solutions into successful business results by also maintaining focus on

excellent customer service.

Multi-Platform Desktop Support Technical Project Management / Scheduling

Application / Web Programming Customer Service Support

TECHNICAL SKILLS

Technologies LAN/WAN . VPN . TCP/IP . DNS . DHCP . RDP . Hardware installs .

: Software upgrades

Oper. Windows 2000, XP, Vista, 7 . Mac OS X . UNIX

Systems:

Languages: C++ . VBA . HTML . CSS . PHP . mySQL . VHDL . Assembly

Software: Microsoft Office Suite, Visio, Exchange Server, Sharepoint . Novell

Open Enterprise Server . Norton Ghost . Various Antivirus / Spyware

removal clients

EXPERIENCE

Florida Power & Light, Merritt Island, FL

Engineer - Power Systems 2006 - 2010

Contributed to the most reliable electric power service in the State of Florida

through exceptional management of all power distribution projects within an 80

square mile region of Brevard County

Promoted three times to a denser geographic area to complete projects requiring

more advanced engineering, permitting, and financial negotiations

Maintained an average voltage drop well below the State mandated 5 % level through

robust engineering of the new power equipment installations

Reduced operation and maintenance cost through vigilant assessment of the

construction projects that satisfied both the customer need and the company's

fiscal forecasts

Established exceptional rapport with internal and external customers through

consistent communication and favorable negotiations

University of Miami, School of Business, Coral Gables, FL

Computer Network & Multimedia Technician - Lead 2004 - 2006

Provided reliable access of online academic resources to professors, staff, and

students through diligent management of an internal network including 400 Novell

and Microsoft Exchange Server-run computers

Orchestrated weekly corporate presentations for audiences of up to 300 attendees

through the technical direction of all audio and visual operations

Established an interactive learning environment for all students through the

maintenance of 15 classroom multimedia systems

Advocated the reputation of a knowledgeable and productive support team through

continuous training of all junior technicians

EDUCATION

B.S. Electrical Engineering, University of Miami, Coral Gables, FL

Awards: Bowman Foster Ashe Scholarship . John Farina Family Scholarship .

Provost and Dean's Lists

Memberships: Eta Kappa Nu Electrical Engineering Honor Society . National Society

of Collegiate Scholars

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