Customer Service High School

CAROLINA AEDO

***** ** *** ******

Telephone: 305-***-****

Miami, Florida 33196

Cell: 305-***-****

SUMMARY OF QUALIFICATIONS:

. Extensive experience in customer service, record keeping, accounts

receivable, training and development.

. Excellent communications and organizational skills

. Possess exceptional ability to build productive relationships and

resolve complex issues

. Proficient with Microsoft Office (Excel, Word, PowerPoint, Acrobat)

and Outlook

. Proficient in English and Spanish

PROFESSIONAL EXPERIENCE:

Miami-Dade County, Fire Rescue, Training Division Bureau, Miami, FL (2003 -

Present)

Office Support Specialist-2/Defensive Driver Trainer

. Responsible for maintaining a computerized database of firefighter

recruit classes, firefighter certifications, and training classes

required to maintain certifications.

. Responsible for distribution of training materials needed for sworn

personnel promotional exams

. Conducts Defensive Driving Course giving to sworn and civilian

personnel

. Answers telephones, responds to hotline, reserves conference rooms and

classrooms

. Composes and types form letters and other correspondence as requested

by the Division Chief

. Prepares rough drafts memos for Division Chief to be distributed

electronically through the Department

. Schedules classes and mail confirmations to employees registering for

classes

Morex Maketing Group, LLC (January 2006 - August 2010)

Agent/Quality Control Specialist

. Responsible for listening to Agent's calls and generating feed backs.

Distributing work to other agents, executed follow-up procedures and

developed team meetings.

. Responsible to receive incoming calls, confirm customer's information

from the data base, present the offers and make sales.

. As self-employed agent, I treated my contract with the utmost respect

and did my due diligence to complete my obligations.

Riverside Paper Company, Miami, FL (1991 - 2003)

Office Manager

. Assisted customer with orders, maintained inventory control through a

computer database

. Responsible for showroom, assisted clients in demonstrating best

package options

. Assisted customer with complaints finding a workable solution

. Assisted in processing account receivables, invoices, credit car

payments, processed checks and cash payments.

. Reconciled returned merchandise against inventory

. Scheduled delivers for customers

Eastern Airlines, Miami, FL (1986 - 1991)

Reservation Agent/Computer Reservation Trainer

. Provided assistance with air travel, car and hotel reservations

. Responsible for telephone training for new travel agents

. Assisted customers with complaints finding a viable solution

EDUCATION AND CERTIFICATIONS

. High School Diploma, Coral Gables High School, 1981

. Computer Certification Program, Miami Dade College, 1984

. Fire Service Course Delivery, Fire Service Course Design and Juvenile

Firesetter Intervention Certificates

REFERENCES: Available upon request

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