Sales Manager

BETH WHITE

********@***.***

303-***-****, 720-***-**** cell

SKILL SUMMARY.

. Excellent detail and project management skills, including time

management, implementation, and working independently

. Outstanding analytical and problem solving skills, with the ability

to manage/administer multiple projects that have competing

priorities while meeting critical project milestones and deadlines

. Excellent Coaching / Training abilities

. Adaptable, with ability to quickly assess and solve complex

problems, as well as a confident individual who takes pleasure in

focusing on customers and fellow employees, and a strong ability

for developing creative solutions, dependability, and has a pride

of ownership in all endeavors, whether working individually or with

other team members-have spent many years reporting to remote

manager

. Proficient in Windows-based environments and MS Office product

suite, including excellent MS Excel skills; understands Accounting

principles and has the ability to facilitate complex transactions

such as Electronic Funds Transfers and Escrow Transfers

PROFESSIONAL EXPERIENCE:

Servitech Management Analyst I 12/2008 - 3/2010

. Worked on tenant and contractor tracking and billing

. Performed monthly billing processes including using eCAS to pull

call records

. Filed, maintained, and organized customer files and documents, both

paper and electronic

. Edited and prepared reports for various managers

. Maintained client contact databases

. Inputting purchase requests into Maximo and getting crystal report

as final product

. Created monthly budget reports from Business Objects system

. Performed follow up work on customer invoices

. Answered customer queries via phone and email

. Assisted with budget tracking and inputting of transactions into

Excel

. Filed documents associated with items ordered or paid for out of

budget

. Assisted with many aspects of managing a $16M budget

. Organized, analyzed and maintained Excel databases for various

customer related functions

. Maintained office supplies and ordered supply replacements as

needed from online catalogs

. Administrative, operational, and analytical support duties,

including providing instruction to operating personnel

. Evaluated existing methods, procedures, and/or processes;

identified problem areas, and recommended improvements and

revisions; and revised procedures to increase effectiveness

FSH Communications Administrative Reports Clerk 8/2004

- 11/2008

f-k-a Qwest Communications

. Contract Administration

. Performed frequently mail merge functions, including creating mail

lists from Word documents

. Input, maintained, and audited customer compensation account

information

. Subject matter expert on most all activities and procedures of

division, especially customer / sales functions

. Created and verified accuracy on various reports for tracking sales

and customer compensation payments

. Investigated and corrected compensation claims, disputes and

related problems

1. Provided sales support to account managers and sales manager

2. Filed, maintained, and organized customer files and documents, both

paper and electronic

Qwest Communications Administrative Reports Clerk 5/1989

- 8/2004

. Contract Administration

. Input, maintained, and audited customer compensation account

information

. Subject matter expert on most all activities and procedures of

division, especially customer / sales functions

. Created and verified accuracy on various reports for tracking sales

and customer compensation payments

. Investigated and corrected compensation claims, disputes and

related problems

3. Provided sales support to account managers and sales manager

4. Facilitated training for new managers and cross-trained peers for

quality assurance

5. Assisted IT group build a proprietary system (POINT) to mechanize

compensation for payphones by assessing needs

6. Produced monthly Oracle program reports for select group of

accounts that had special compensation needs-worked with IT group

to set up

7. Worked with an IT person to build Access database eliminating

manual compensation on another set of select accounts-previously

compensation was manually done in Excel

U S West Communications Administrative Reports Clerk 1/1986

- 5/1989

8. Maintained database with premise valid addresses

9. Coordinated addresses with engineers

10. Issued service orders to correct records as needed

TECHNICAL SKILLS:

. Conducted training one on one and in small groups

. Used extensively Microsoft Excel, familiarity with MS Word, Access,

Outlook

. Used extensively POINT system (proprietary system for tracking and

paying payphone compensation)

. Used frequently Maximo, SDE and eCAS systems

. Used frequently most normal office machines to scan, copy, print

and fax

. Took company-wide classes in diversity and safety

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