Manager Customer Service
Resume:
Maria Bautista
Chino, CA 91710
OBJECTIVE
With many years of diversified experience in office management, human resource, customer
support and overall understanding of business and it’s many variations. My successful and
positive interaction with staff and clients enables me to perform as an effective employee at all
levels. To this end, my goal is to secure a position where my passion and desire to achieve will
make a bottom line difference to your organization.
KEY STRENGHTS
Over 20 years experience providing administrative, human resource and customer service
support.
Proficient in handling simultaneous projects, attention to detail and meeting deadlines
effectively.
Outstanding organizational, oral and written communication skills.
Demonstrated computer proficiency using MS office products, Excel, Word, Outlook, TruTime,
Lotus, email etc. with the ability to quickly learn other applications.
Highly motivated, enjoys challenges, work well independently or as a team with little or no
supervision. Quick learner, hardworking, dependable and flexible.
Bilingual (English/Spanish).
PROFFESSIONAL EXPERIENCE
Administer over 1,000 single-family homes and condominiums.
Maintain association records and financials.
Obtain proposals from various vendors and oversee work completed by contractors.
Develop annual budgets for assigned association.
Correspond with homeowners on violations, account balances, and necessary communications to
ensure association policies are followed and enforced.
Coordinate, review and process architectural applications for improvements.
Conduct monthly board meetings.
Mentor and train new Association Administrators.
Assist VP and Directors with daily office operations.
Ability to maintain a courteous and professional attitude while handling difficult situations.
Provide confidential secretarial support to one or more VIP positions.
Process client billing and payments.
Prepare invoices for payment for services rendered.
Accounts payable for all accounts (coding, approval and payment of vendor invoices).
Perform a variety of clerical task including typing, proofreading, filling and editing.
Prepare and/or process a variety of documents and records, distribute correspondence, reports.
Make travel and meeting arrangements, attend and take minutes at meetings.
Maintain department expense journals, posting expenditures and receipts; assist in monitoring
expenses and/or revenues activities for staff, ability to discuss private/sensitive issues.
Primary point of contact for employee retirements, resignations or terminations, etc.
Act as resource in all areas of HR, including employee relations, training and development,
staffing, compliance, compensation and benefits.
Use good judgment in determining what information to share and what to hold confidential.
EDUACATIONAL BACKGROUND
Cerritos College
Business Law
Office Manager, Human Resource and Customer Service Courses
SOUTH GATE POLICE DEPARTMENT
Prepare and maintain investigation files and enter data in case tracking system.
Assist department with data entry and information collection for criminal files.
PROFESSIONAL CHRONOLOGY
Euclid Management Company 2006-2010
Senior Property Manager
Ontario Convention Center 2002-2005
Office Manager/Catering Sales Manager
B&K Precision 1999-2000
Administrative Assistant/Inside Sales
Goodrich Aerospace Division 1991-1999
Office Manager/Human Resource Manager
Iron Works Company 1987-1990
Office Manager
References available upon request
Contact this candidate