High School Customer
Resume:
TONY MINH HOANG
Garden Grove, CA 92843 Cell:
*********@*****.***
SUMMARY
A bilingual (English/Vietnamese) Customer Relations professional with significant experience
in variety of industries. Highly skilled in office procedures and processes, including scheduling,
data entry and business correspondence. Able to consistently identify and resolve customer
related issues while maintaining the highest levels of customer satisfaction.
PROFESSIONAL EXPERIENCE
UNIDOS RECOVERY HOME, Garden Grove, CA Sept 2007 – July 2010
OFFICE ADMIN
8 Process confidential information accurately and timely into the internet database.
9 Prepares professional and accurate correspondence, reports, presentation, and spreadsheets
for managers, accountants and other as needed.
10 Perform some receptionist duties including telephones coverage for general line, picking
up and disturbing mail, and coordinating incoming/ outgoing shipments.
11 Operate desktop computer to compose and backup important documentation.
12 Schedule and coordinate appointments, assessments, intakes, meetings, events and other
activities for counselors and supervisors.
13 Collect receipts from the month and create a reconciliation/petty cash report.
14 Establish, maintain, and update clients files, and records on a weekly basis.
15 Order inventory online.
16 Perform all office duties as assigned.
LENDING POINT EXPRESS, Irvine, CA June 2004 – May 2007
JR. PROCESSOR
17 Provide accurate and timely processing of Account Fulfillment, Account Termination, and
Account Maintenance requests from various sources within identified service commitment
standards.
18 Create revised credit contract loan documents for purchase and re financing home loans.
19 Complete transactions related to purchase and re finance mortgage loans by reviewing
applications, home inspections, credit reports and program documents.
20 Enter data changes such as application changes, contract corrections, credit history
adjustments, payment histories, and due date/deferment changes.
21 Interact with employees and personnel at all organizational levels and work with a variety
of people from diverse backgrounds.
22 Contribute to the company service level goals by providing production support to various
processes with the sr. processor and loan officers.
23 Contacted customer by phone and letter to obtain customer info to proceed with loan
documents.
24 Perform all office duties as assigned.
Education:
High School Diploma, Completing lower division requirements for a degree in Business
Administration Orange Coast College, Costa Mesa, CA
TECHNICAL SKILLS
MS Office, Type: 85 wpm, 10 key, Calyst Point, Citrix
Iris
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