Manager Customer Service
Resume:
Lynda M. Tuttle
Rogers, MN *5374
(M) 763-***-****
(W) 763-***-****
E-mail: *****.******.**@*****.***
OBJECTIVE:
To work for a company that will utilize my knowledge, skills, dedication
and constant need to learn and grow.
KNOWLEDGE:
. Supervision:
o Scheduling
o Training of employees
o Overseeing that tasks are assigned and completed.
o Conflict resolution
o Back-up to all positions
o Yearly performance reviews
o Conduct staff meetings (weekly, monthly, quarterly)
. General Accounting Functions:
o Bank reconciliation/ daily bank transfers
o Freight payments/ drop ship invoicing
o Accounts receivable and payable
o General ledger accounting
o Daily customer invoicing
o Monthly client billing
o Collections
o Quarterly payroll tax preparations
o General ledger account reconciliation; checking for
reasonableness
o Monthly P&L reconciliation
o Audit of grain elevator's accounting practices at Cargill Inc.
. Newsletters/Manuals:
o Implemented Pheoll Fastening Systems Quarterly Newsletter
o Wrote and implemented Pheoll Fastening Systems Harassment Policy
o Wrote Procedure Manuals for various tasks at Cargill, Inc. and
Pheoll Fastening Systems
. Purchasing:
o Food
o Restaurant supplies
o Office supplies
o Marketing materials
o Uniforms
. Marketing:
o Menu design
o Menu board design
o Coupon design
o Promotion material design
. Human Resource Coordinator:
o Hiring and firing
o Payroll processing
o Job posting
o Administration and coordination of insurance and 401k benefits
o Investigation of harassment claims
. Miscellaneous Functions:
o Loan application verification
o Loan approval or denial
o Loan closings
o Preparation of court documents for delinquent customer loans
o Court appearances on delinquent loans
o Car repossession.
. Web Page Maintenance: Update Country Pizza's web page as needed.
EXPERIENCE:
11/02 - Present Country Pizza Parlor Owner
01/99 - 02/03 Pheoll Fastening System Office Manager
11/97 - 01/99 Primus Law Office Office Manager
05/96 - 11/97 Brooklyn Park Budget Cars Collector/Finance
Specialist
08/95 - 05/96 TC/American Monorail Staff Accountant
12/85 - 08/95 Cargill Incorporated Staff Accountant
01/84 - 11/85 TCF Bank Mortgage Payoff
Specialist
08/81 - 01/84 Fannie May Candies Store Manager
ACCOMPLISHMENTS:
. Country Pizza Parlor:
o Increased sales
o Decreased errors on customer orders
o Implemented processes
. Emphasis on Customer Service
. Emphasis on quality and consistency when making orders
. Reduced chance of injury/lost time
. Made tasks more efficient and streamlined
. Controlled costs
o Designed and implemented a "Box Lunch" program
o Designed and implemented a bulk mailing program to gain new
customers
. Pheoll Fastening Systems:
o Wrote harassment policy and conducted seminars for employees
o Procedure writing for various tasks (mine as well as my co-
workers)
. Primus Law Office:
o Implementation of a new accounting program for General Ledger
and Accounts Payable
. Cargill Inc:
o Secretary and Facilitator for the Non-Exempt Diversity Committee
o Procedure writing for various tasks (mine as well as my co-
workers)
o First winner in their Quality Control Program
.
ADDITIONAL SKILLS:
Microsoft Office, QuickBooks Pro, Restaurant Manager POS system, MacBook,
10-key, many proprietary accounting systems.
EDUCATION/SEMIANRS:
Principles of Accounting, North Hennepin Community College
Starting a Small Business, North Hennepin Community College
"How to Supervise People"
"How to Legally Collect your A/R"
"File Maintenance"
"Human Resource Administration"
"How to Deal with Difficult People"
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