Customer Service Software
Resume:
CHARLES E. BRYANT
Baldwinsville, NY 13027-3115
abily3@r.postjobfree.com
Objective
To obtain a position in Web Design, Website Publishing, Telecommunications or Computer Administration
Education
Certificate of Web Technology, Onondaga Community College, Syracuse, NY
Anticipated Graduation Date: May 2011
Related Coursework
Web Design and Programming Technology and Organizations
Principles of Information Systems II Introduction to Digital Media
C++ Programming Foundations of the Internet
Visual Basic Introduction to Business Writing
Server Administration Advanced Web Servers
Computer Skills
UNIX, Windows98, 2000, XP, Vista, Windows 7, Photoshop, Flash, Dreamweaver, SQL, Remedy, Microsoft Office Suite and
other software packages.
Related Skills
Knowledge of Local Area Networks/Wide Area Networks, Siprnet (Secure Internet Protocol) and Niprnet (Non-secure
Internet Protocol) nodes
Related Experience
JP Morgan Chase N. Syracuse, NY 2007-2008
Image Operator
• Captured images of checks and transferred the images to CD’s
• Used Fraud Guard software to insure checks were valid
• Monitored image (imaging system) and various other computer systems in the Image Department
• Retrieved and sorted batch files as needed and sent data to specific users
• Utilized Excel spreadsheet program and other types of software to load and manipulate data
Fiserv Syracuse, NY 2004-2007
Image Operator
• Captured images of checks and transferred the images to CD’s
• Used Rimage software for production of end of month CD’s for customers
• Maintained computer systems in the Image Department
• Loaded peripheral equipment with selected materials for operational processing
United States Army N. Syracuse, NY 1987-2000
Telecommunications Specialist, GS-0391-09
• Provided "Help Desk" assistance for Autodin and DMS customers to provide support and solutions for incoming and outgoing
messages
• Monitored computer systems and networks enabling customers to receive and send information as it applied to their security
limitations and hours of operations
• Enhanced the performance of computer systems by testing and applying software patches to communication programs
• Managed/maintained communications circuits for the Department of Defense and commercial agencies nationally and
internationally
• Assisted in the installation of new PC platforms (hardware and software) to upgrade existing Autodin (Automatic Digital
Network) communications to the new DMS (Defense Message System) thus saving the government a significant sum of money
• Performed duties as Assistant System Administrator assigning/changing user profiles and privileges in a Unix/SQL environment
and backing up files on a Microsoft NT Server as needed
Charles E. Bryant
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Other Experience
Cardinal Health Syracuse, NY 2003-2004
Warehouse Associate
• Prepared items for shipment
• Loaded and unload trucks
Additional Training
• Defense Message System Course: Upgraded defense communications from Autodin (Automatic Digital Network) to the new
communication system, DMS (Defense Message System). This upgrade introduced PC's to defense message systems which
advanced government telecommunications and equipment
• Streamliner Operator Course: Enhanced my knowledge of computer systems and modem configurations
• National Security Agency DSSCS Course: The Defense Special Security Communication Systems course provided details of
special security rules/regulations that pertain to government communications and computer networks
• Telecommunications Center Operations Course: Laid the basic framework for computer system protocols along with reinforcing
the importance of customer service and professionalism with peers in the work environment
References
Will be provided upon request
Contact this candidate