Customer Service Manager

Location:

Posted:

October 13, 2010

D eAndra L. Allen

Objective: Seeking a Road Worker position where I can utilize my office skills and acquire new abilities

PROFILE:

10 key by touch (+10,000/spm)

Type 40/wpm

6+ years experience in an office environment

Able to relate well to the public in person, and on the telephone

Trustworthy, ethical, and committed to superior customer service

Strong ability to work effectively with multiple supervisors

Balance and prioritize multiple requests

Capable and practiced in handling complex and/or multi-faceted tasks

Met deadlines without compromising quality

Extremely knowledgeable in office procedures (clerical / secretarial) and time management

Excellent organizational skills

Proficient in Microsoft Word, Excel, and Outlook

PROFESSIONAL SKILLS:

Management & Supervision

Promoted rapidly from front desk clerk to front desk manager, effectively owning increased

responsibility

Oversaw all operations, troubleshot and resolved problems, mediated staff disputes and handled

customer complaints

Participated in staff recruitment, hiring, training, and scheduling

Maintained journals and audit reports, handled all the banking deposits and cash reconciliations,

assisted in A/R and A/P with companies CRM Software

Managed payroll and garnishments for 25+ employees

Customer Service

Registered incoming guests, made reservations online and over the phone

Demonstrated ability to maintain composure and work efficiently in a fast-paced environment

Provided timely, courteous and knowledgeable responses to information requests

Orchestrated hotel special events and managed customer relations with exemplary service

Provided telephone support and call transfers

Greeted visitors, conducted Center tours as needed, provided basic information to visitors, callers

PROFESSIONAL EXPERIENCE:

Greeter/Receptionist, CVAB, Vancouver, WA 08/08-10/08

Receptionist, Adecco Employment Services, Vancouver, WA 11/07-02/08

Front Desk Manager/Night Auditor, Best Western Inn at Face Rock, Bandon, OR 01/06-11/06

Proof Operator/Cash Letter Corrections, Alliance Technology Inc. Portland, OR 05/99-10/01

EDUCATION:

Bandon High School, Bandon, OR,

Diploma