Customer Service Quality Control
Resume:
MANUEL MADEZA
NEWBERG OR *****
************@*****.***
Ajilon Communications
Dept. of Commerce
Annakor Satellites
Community Service Dept. of the County of San Bernardino
City of Norwalk
Melville, NY (Feb 2006 to Jul 2009)
Los Angeles, CA (Feb 2003 to Nov 2006)
Apple Valley, CA (Jun 1996 to Dec 2003)
Noewalk, CA (Jun 1993 to Jun 1996)
Norwalk, CA (Nov 1974 to Sep 1977)
Experience:
FIOS Tech..
Field Representative
owner
Community Worker
Community worker (CETA Title VI position)
First six months trained and certified Techs for Verizons FIOS installation
program.Trained in the
correct procedures in splicing fiber optic strands. Install, test and
configure all fiber optic lines to
home and business, Good understanding of installing coaxial cable
throughout dwelling. Including
attic, crawl spaces and wall phishing. Phone, Internet, Video, cust.
education. Ground system per
state requirements. Very good knowledge of safety procedures using
extention ladders. Test all
lines to insure customer satisfaction. Complete work order on laptop.
Survey delinquent respondents and research home and work address, phone
number,and Email
address to make contact and complete survey as required by law. Practice
all safeguards to insure
privacy and confidentialty is kept.Develop and configure daily, weekly and
monthly reports to
supervisor. Passed federal level 1 backround check.
Contracted residental and business audio/video installations for Best Buys,
Circut City and Radio
Shack. Home componet installation. Flat screen wall mounting and wall
Phishing. Very good
customer service skills. Supervise and provide training and job assignment
for upto 22 satellite dish
installers.Quality control to insure installations meet all, city, county
and state regulations.Request
best price and availability of purchased materials, equiptment, supplies,
and subcontract
services.Reconsile invoices to puurchase orders. sold business
Interview and certify county residents for various county, state and
federal housing repair
weatherization programs.Recieve applications insure correctness and attach
all pertinent proof of
income. Inspect dwellings for safety issues, determine repairs required,
insuring that all repairs
meet ladlord, city, and county standards and concerns. Liheap and Southern
California Edison
energy programs
Develop training slots with area employers to place Norwalk residents using
CETA job program
funds. Develop training and empolyment positions at various non-profit and
for profit agencies and
companies. Determine length and criteria of training to full employment at
city and county agencies,
so that participants
Contact this candidate