Customer Service Quality Control

Jill Catherine Frier

*** ******* **** ( Freedom, New Hampshire 03836

703-***-**** ( ****.*.*****@*****.***

Summary

Project professional with four years experience with demonstrated skills in

GIS and government consulting. Effective communicator who can step into a

leadership role, as well as work efficiently in a team setting. Energetic,

detail-oriented self-starter with excellent analytical, organizational and

people skills.

Education

Sweet Briar College, Sweet Briar, Virginia: May 2006

Bachelor of Arts in International Affairs; Minors in Environmental Studies

and Sociology

University of Limerick, Castletroy, Ireland: September 2004-May 2005

Skills and Qualifications

Active US Government Top Secret/SCI Clearance

- Proficient in Microsoft Access, Excel, Power Point, Project, Publisher,

Word, Adobe Photoshop and ESRI ArcGIS

- Advanced knowledge of Geographic Information Systems (GIS) and imagery

analysis

- Environmental Systems Research Institute (ESRI) Introduction to GIS II

Certification

Work Experience

Town of Meredith, Meredith, New Hampshire: GIS Specialist 2010-present

Worked with personnel from various departments, boards and committees to

address GIS

mapping and analytical needs. Analyzed data and spatial relationships to

assist with decision making process. Collected and transferred GPS data

into the town's GIS system and trained users on GPS equipment. Developed

and updated a strategic plan for the town's GIS system. Demonstrated

continuous effort to improve operations, increase efficiencies and work

cooperatively to provide quality customer service.

Science Applications International Corporation, Chantilly, Virginia: GIS

Analyst/Geospatial Associate, 2007 - 2009

Analyzed cartographic databases and edited geospatial data from

intelligence databases. Georeferenced hard-copy and digital maps,

populated and verified metadata and data attribution in ArcGIS shapefile,

personal geodatabase and ArcSDE geodatabase formats. Produced, edited and

managed Quality Control efforts for these datasets. Trained linguists with

no experience on ArcGIS software and supervised their work to ensure a

high level of efficiency and quality. Assisted team members by providing

technical support for ArcGIS software. Provided photographic

interpretation, analysis and extracted feature data for creation of high-

quality maps for the Department of Defense.

Tetra Tech, Fairfax, Virginia: Environmental Scientist, 2006 - 2007

Analyzed impacts to natural resources from large development projects in

accordance with the National Environmental Policy Act (NEPA). Authored,

edited, and supervised the preparation of public documents including

Environmental Assessments (EA) and Environmental Impact Statements (EIS).

Provided informational materials, coordinated outreach meetings and

reviewed public comments to facilitate public involvement. Conducted

environmental research, developed public outreach strategies and created

environmental education materials for public distribution. Responsible for

creating and maintaining a master database for regions of influence for

various projects.

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