Project Manager Customer Service

JOHN D. CLARK 336-***-****

POB ***

Graham, NC 27253 abilvk@r.postjobfree.com

PROVEN ABILITIES AND EXPERIENCE

Technical experience:

. (9) years of management experience in Level 4 critical data center

site

. Leadership role in data center consolidation and relocation projects

. Leadership role in process improvement for critical site management

. Effective in problem analysis and resolution

. Superior record in Wachovia's change / risk management

. (10) years in industrial / commercial electrical construction

. (8) years in technical course development, design and delivery

WORK HISTORY

Emcor, Building Engineer, Durham, NC (2008-2010)

Facility engineering and critical site operations; responding to customer

requirements for building environment and critical systems; BMS operation;

conducting preventative maintenance procedures; providing 24x7 support

Wachovia, Critical Site Manager, Winston-Salem, NC (2000-2008)

Critical data site management; provided technical support to computer

operations; facilitated hardware installations; established and enforced

standards; insured facility environmental integrity; resolved mainframe and

I/O cabling issues; coordinated PM programs and facility maintenance;

vendor coordination and support; ensured critical site security

. CMMS change management process responsibility

. Project manager for hardware remediation project

. Leadership role in data center consolidations and relocations

. Project manager on disaster recovery installation for Old Dominion

Freight Lines

. Leadership role in process improvement for critical site management

. Sole responsibility for change management process for all critical

site activities

. Troubleshooting of mainframe and peripheral connectivity (single and

multi-mode fiber)

. Sole responsibility for floor plan documentation and verification for

(2) critical sites

. Vendor selection, coordination and support on work assignments

. UPS maintenance coordination and load balancing

. Assisted IT groups in solutions for various hardware introductions

and/or relocations

. Co-developed software tool to track hardware assets, environmental

support, and Visio documentation

JOHN D. CLARK 336-***-****

EDS, EIT QA, Camp Hill, PA (1999)

Testing and quality assurance for software enhancements and modifications;

documentation of test plans and results; promotion of successful code

changes to customer acceptance area; collaboration with Software Engineers

on testing approaches

. Sole responsibility for LUCI (Look Up Customer Information) software

testing

. Selected for the EDS System Engineer Development program

. Developed test plans and outcomes for assigned projects

York International, Corporate Technical Instructor, York, PA (1994-1997)

Microprocessor course development and instruction to customer service

engineers and operations personnel; support of Applied Systems group for

industrial and commercial chiller applications; collaboration on delivery

of mechanical chiller courses; apprised technicians of product issues and

upgrades; technical writing

. Primary responsibility for creation, development and delivery of

microprocessor courses

. Classes comprised of service engineers and operational technicians

. Designed in-class self-testing tools and microprocessor simulation

exercises

. Delivered class material to national and international trainees

. Cross trained for mechanical course presentations

Clark Consulting, Harrisburg, PA (1991-1994, 1998)

Instruction and consulting in certified apprenticeship course delivery;

test creation, testing, monitoring, logging and reporting on student

progress; facilitator of "train the trainer" courses

EDUCATION

Franklin University, Columbus, OH (in progress)

B.S. Applied Management

George Washington University, Washington, DC

Master Certificate, Project Management

Harrisburg Area Community College, Harrisburg, PA

Associate Degree, Electro-Mechanical Engineering

Pennsylvania State Certified Apprenticeship, Harrisburg, PA

Certification Journeyman Electrician (4 Years)

JOHN D. CLARK 336-***-****

TECHNICAL TRAINING

Honeywell Fire-Lite Alarm Systems

Viking Sprinkler and Valve Systems

National Certification for Electrical Inspector

Penn State University Occupational Competency

ARI Universal Refrigeration Certification

Computer Learning Network

OTHER TECHNICAL EXPERIENCE

Installation of commercial / industrial electrical primary and secondary

distribution systems:

. Conduit and cable tray installations

. Conductor installation and terminations

. High voltage terminations to 13,200 volts

. Power transformer installations and wiring

. Lighting and building management systems

. Electric motor installation and maintenance

. Switch gear installations

. Control panel layout, fabrication and installation

. Project management, material management, crew lead

. System commissioning and project closeout

. Bid preparations, job cost monitoring

. Electrical apprenticeship instructor

Electrical / Electronic systems maintenance:

. Problem analysis / maintenance of complex electrical systems in

manufacturing environment

. Working experience with schematics, wiring and ladder diagrams (foreign

and domestic)

. Upgrading electrical / electronic controls systems

. Maintaining AC / DC motor speed controllers

. Installing load cells, servo motors, infrared, SCRs and micro-switch

devices

. Using PLCs, EPROMS, and microprocessor controllers

. Collaboration with mechanical and hydraulics systems support

. Creating preventative maintenance schedules

. Role as shift lead and work coordinator

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