Customer Service Quality Assurance
Resume:
VERNIECE L. ROSS
Kansas City, MO 64126
PROFESSIONAL EXPERIENCE
City of Kansas City MO 07/2007-06/2009 Kansas City, MO
Customer Service Specialist
Receive inbound telephone calls requesting various types of city wide
services. Perform data entry functions by keying data into computer system
to document all calls. Respond to e-mail, web request, and faxes. Train
new employees how to perform job related duties. Assist with update of
policies and procedures of the department.
Nash Resource Group 12/2006-06/2007 Kansas City,
MO
City of Kansas City MO/Municipal Court - Information Processor
Enter parking and traffic tickets into computer system. Assist with
resolution of ticket issues received from Municipal Court Call Center.
Locate and retrieve tickets requested by courts. Deliver requested tickets
to specified courtrooms. Quality assurance of tickets entered into system.
Research tickets with license plate information only to add name and
address information to system. Sort and file traffic and parking tickets.
Encore Staffing Service 11/2002-09/2003 Kansas City,
MO
Kansas City Community Center - Data Entry Clerk
Enter data into computer system concerning admission and departure of
Center's clients. Update spreadsheets to include all information
concerning Group Therapy and Education sessions. Processed billing for
clients who received treatment. Act as backup Switchboard Operator.
Complete filing of documents on a daily basis.
City of Kansas City MO 03/2001-09/2002 Kansas City, MO
City Clerk's Office - Secretary
Attend weekly meetings with the Mayor and City Council to record and
transcribe the minutes of the meeting. Update legislative files for
ordinances and resolutions. Prepare and distributed weekly agendas for
meetings to be held. Receive incoming calls from citizens and City
representatives seeking information on City business. Prepare outdated
resolutions and ordinances for microfilm.
JM Neil & Associates 07/2000-12/2000 Kansas City,
MO
US Government CASU - Mail Clerk
Retrieve incoming mail from US Postal Service. Open and sort mail on a
daily basis to reach the appropriate departments. Deliver
interdepartmental mail. Sort and meter outgoing mail. Acted as backup
driver to retrieve mail from outside agencies.
EDUCATION
GED Certification, Metropolitan Community College, Pioneer Campus of Penn
Valley, March 1987
Certificate of Office Technology and Secretarial Practice, Metropolitan
Community College, Pioneer Campus of Penn Valley, May 1990
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