Customer Service Manager

* ****** *. *******

**** ****** ***** 810-***-****(cell)

Burton, MI 48519

**************@*****.***

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OBJECTIVE To obtain a full time computer technology and customer

service-oriented position that utilizes excellent

technical, communication, problem-solving, and

organizational skills.

EDUCATION The University of Michigan - Flint

2 Bachelor of Science in Computer Information Systems

Overall GPA: 3.3

QUALIFICATIONS & SKILLS

. Experience in database and, inventory management system

development, and PC maintenance

. Extensive knowledge in Windows, MS Office

. TCP/IP networking experience installing / configuring

. Installing / configuring peripheral devices including

local and network printers, scanners, and all in one

devices.

. Strong interpersonal, problem-solving, multitasking, and

leadership skills

. Computer Repair both Hardware and Software

RELEVANT COURSEWORK

. Computer Programming: Visual Basics, HTML, PHP, SQL

. Computer Architecture, Database Design, Web Design

. Operational Management, Financial Management, Statistics

RELEVANT EXPERIENCE

July 2007 Radio Shack - Burton, MI/Lapeer, MI

to present Manager

. Troubleshoot any problems that arise with sold

electronics, personal and laptop computers

. Provide assistance with hardware and software

installation.

. Maintain a working knowledge of all store product,

computers and inventory management devices

. Train and oversee the performance of employees.

. Assist customers with billing issues and account

resolution.

. Monitor the store's finances and accounting systems

July 06 Electronic Parts Specialist /

to July 07 Low Voltage Technologies Inc - Flint, MI

Office Manager/Installer

. Managed office accounting systems.

. Finalized monthly, quarterly, and annual tax filing

systems

. Maintained sales floor, store inventory, and placed

customer orders.

. Ordered new computer hardware and updated original

computers

. Setup Network for faxing, file sharing, and printing

. Designed vendor database and accounting spreadsheets

. Installed data drops, terminated Ethernet wall plates

. Installed raceway

December 05 Staples - Burton, MI

to May 06 Business Machine Sales Associate

. Provided technical support for personal computers and

laptops, printers, etc.

. Managed inventory and provided customer service.

October 04 Midwest Flex Systems - Flint, MI

to February 05 Technical Support

. Provided technical support for serial ports using rs232

over the phone.

. Troubleshot a computer interface for quality control

gauges.

. Tested flexports and new devices.

. Assembled multiple interface designs.

. Troubleshot electronic circuitry.

OTHER RELEVANT EXPERIENCE

August 09 Genesys Center For Gerontology

to Present Technical Support- Volunteer

. Microsoft Access Database Design and updates

o Database includes:

. Client Tracking

. Activity Lists

. Multiple Reports and more

REFERENCES

Terry Yoder

Client

8242 E Potter Rd 810-***-****

Davison MI 48423

David Turner

President

Electronic Parts Specialist/

Low Voltage Technologies

711 Kelso St 810-***-****

Flint MI 48507

Pastor Dan Niewoit 248-***-****

Former Employer

Mt. Zion Church

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