Manager Customer Service

**** *. *************

Sedalia MO ***** Phone: 660-***-**** home

E-mail: ******@*******.*** Theresa A. Powell

Objective To advance in professional management level employment.

Employment July 1985 - Jan. 2010 Workforce Development Board of Western

Missouri, Inc.

Sedalia MO 65301

Held various positions through out a 24+ year career with the

organization

WIA Compliance Manager

Planning and Operations Director

Customer Service and Systems Advisor

Training Systems Director

Systems Manager

Management Information Systems/Monitoring Manager

Monitor/Fiscal Assistant

Information Systems Specialist

Had a multitude and variation of duties and responsibilities

during my tenure with the organization to include but not

limited to the following:

Provided internal administrative and external subcontractor

operational compliance through data/information collection,

data/information distribution, and technical assistance.

Developed and maintained internal and external relations with

varied national, state, and local organizations, agencies,

educational institutions, businesses, and industry.

Responsible for all interpretations and distribution of

federal, state, and local regulations which affect operations

of workforce development programs in a thirteen county area.

Lead developer of the Request for Proposals for workforce

development programs and subsequent evaluations. Management

and development, in cooperation with staff, of workforce

development programs and operations and related revisions.

Developer of programmatic tools (forms, format, etc.) Provided

internal and external evaluation of on-going and potential

programs. Conferred with appropriate staff on preparation and

execution of contracts. Liaison for the staff to ensure

communication linkages regarding concerns, rules and

regulations, services, and other pertinent information

regarding programmatic operations. Provided guidance and

assist in the coordination of customer services/relations and

systematic customer operations among service providers,

colleagues, and Career Centers. Promoted quality systems

through training and evaluation of activities associated with

workforce development. Verified accuracy of computerized

customer information. Liaison with multiple agencies and

businesses. Assisted in posting contract progress report

information/data. Prepared accounts payable. Posted cash

disbursements. Balanced cash disbursements journals.

Reconciled bank statements and balanced checking account.

Prepared payroll and tracked personnel time, etc. Responsible

for data entry of customer records. Computed statistics and

performance outcomes. Analyzed and compiled customer and

service reports. Prepared and disbursed customer and service

reports. Lead planner and writer of the agency's Job Training

Plan and Operations manual. Supervised staff. Developed and

provided training. Lead grant writer. Developed various

marketing materials for different needs. Provided vast amount

of research. Had immense number of other responsibilities,

some small and other large, some constant, some as needed.

.

Education 2004 Certification as Workforce Professional

Missouri Training Institute

1985 - 2010 Continuing Education with various Agencies for

Professional Development

1986 Certificate in Clerical Skills

State Fair Community College

Accreditations Certified Workforce Development Professional, 2004

Young Career Woman Award, Business and Professional Women, 1989

Outstanding Young Women of America, 1987

Deans' List, 1984 - 1985

Advisory Committee Member for General Secretarial and Clerical

Programs (SFCC)

Numerous other Accreditations.

Professional Missouri's Workforce Development Toolbox System Redesign Team

memberships Missouri Association of Workforce Development Professionals

Partnership for Training and Employment Careers

MO's Job Training Information Systems Workgroup/Case

Management Subgroup

1989-92

National Society for Internships and Experiential Education,

1991-1992

Business and Professional Women's Organization, 1989 - 1991

Phi Theta Kappa Charter Member, 1985

Other Numerous Memberships

REFERENCES UPON REQUEST

Theresa A. Powell

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