Human Resources Medical

Whitney L. Smith

**** * ****** ** ***. # *

Washington, DC 20019

Cell: 202-***-****

Email: ***************@*****.***

WORK EXPERIENCE:

*/**** - */**** ******* Personnel - The Office of Tax Revenue

Washington, DC

Contract Tax Examiner

•Maintained an accuracy rate of 99.95% of all processed tax returns.

•Researched and determined with minimal guidance, problems that created freeze on tax returns or payments, using all

internal research tools, such as an Incorrect Social Security Number.

•Reviewed and confirmed accuracy of data and combined tax regulations data from various systems to compile complete

spreadsheets.

•Determined accuracy of tax returns by utilizing a comprehensive knowledge of applicable internal formal and informal

procedures.

• Resolved complex issues and processed complex tax returns, consisting of all types of individual and business

tax returns that could not be handled through normal processing channels.

3/2008 - 10/2008 Progressive Technology Federal Systems - Library of Congress

Washington, DC

Data Entry Processor

•Identified and interpreted data sets to be entered into the Library’s Historic database

• Maintained logs of activities and completed work.

• Responsibilities also included entering alphabetic, numerical, or symbolic data sets from compared source

documents into the systems verification format following a display on screen to ensure necessary corrections to

information entered, compiled, sorted, and verified.

3/2008- 9/2008 Hobart West Solutions – Georgetown University Hospital Washington,

DC

Dispatcher

• Received and prioritized calls and complaints from Hospital personnel.

• Dispatched appropriate responder and equipment to locations while maintaining radio contact, scan status

charts, and computer screen to determine units available.

• Maintained verbal contact with callers for the purpose of updating in-process requests.

• Maintained a log of all radio transmissions times, durations and messages.

9/2007-1/2008 NAI Personnel – Kaiser Permanent

Washington, DC

Human Resources Assistant

• Maintained multi-line phone system and provided assistance to HR employees and the public.

• Assisted in weekly preparation and distribution of payroll checks.

• Updated all official company correspondence and filing systems.

• Organized and managed all inbound/outbound mail and client traffic for 20+ HR Employees.

• Established operational administration procedure of all company benefits, including health and bonuses.

EDUCATION:

June 2010 – Present Medical Assisting- Sanford Brown Institute

Landover, MD

May 2008 Medical Office Billing Certificate - University of the District of Columbia

Washington, DC

June 2006 Medical Office Specialist Certificate – Sanz College

Washington, DC

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