Customer Service Manager

Rose Mary McGowan

*** ****** **** ****

Westerville, OH 43081

614-***-**** Home

614-***-**** Cell

*********@********.**.***

EXPERIENCE:

Giant Eagle Westerville,

OH

Deli Customer Service Clerk 03/28/2010 to

05/05/2010

• Provided customer service to patrons of the Deli Department.

JPMorgan Chase Columbus,

OH

Mainframe Engineer/OnLine Report Administrator 08/04/1986 to

12/15/2008

• Set up on-line report viewing system reducing hardcopy print by more than 50%.

• Was administrator for Content Management, View/Deliver, Vista and WebFocus report

viewing systems. Monitored and maintained systems for file spacing requirements and

ensured that processing met defined Service Level Agreements.

• Initiated and maintained reports, logs and documentation, tracking progress, cost

savings and provided management summary reports.

• Was Data Entry Operator and Administrative Assistant for the operations department

for the first 5 years of employment.

IBM - Contracted to JPMorgan Chase Columbus,

OH

Mainframe Systems Analyst/ OnLine Report Administrator 03/01/2003 to

12/31/2004

• Outsourced to IBM for 18 months holding same position at JPMorgan Chase

EDUCATION: Franklin University Columbus,

OH

Completed 3 trimesters focusing on technology and business

management.

Westerville High School Westerville,

OH

ADDITIONAL TRAINING:

Content Manager training through IBM.

Unix basic training through American Research Group

AFFILIATIONS: Content Manager User Group

REFERENCES: Available upon request

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