Customer Service Administrative Assistant

Lisa Dreeszen

***** ** **** ***., *** **

Tualatin, OR 97062

503-***-****

qualIfIcatIons

Compassionate “Life Learner” with professional attitude, skills, and experience

Successful work history performing increasingly complex functions

Committed to working in/maintaining a high functioning, positive work environment

Aptitude for organization/details – can multi-task and relish new challenges

Extensive use/knowledge of the following in variety of settings: Computer, Copier,

Switchboard, Fax, Cash Register, Email, Data Entry/Word Processing

Employment hIstory

CSR, Vesta Corporation – Tigard, OR 8/08 – 8/10

Work in a high volume production call center environment – strict adherence to scripting for

several pre-paid/long distance programs

Express Personnel – Tualatin, OR 2/08 – 8/08

Temp worker for Vesta Corp – see Above

Claims Processor, Allstate insurance – Tigard, OR 3/02 – 11/07

Initially was Claim Unit Associate; was promoted to Claims Processor – Increased job duties as

Clerical support staff in insurance auto/property claims office: Filing, Copy jobs, Process

incoming/outgoing mail, Indexing documentation, Transcription, switchboard, supplement

hotline, Inquiry calls, primary admin support person for agency carpet one program, and other

tasks as needed

Administrative Assistant, Tualatin Valley Centers – Tigard, OR 5/93 – 09/01

Initially was receptionist for agency’s outpatient mental health clinic – phone triage, filing,

data entry, customer service, promoted 3/98 to become primary support staff for adolescent

day treatment program. In this role duties were: data entry, chart audits, schedule meetings,

edit staff notes to meet documentation criteria, student reports/tracking

Lead/Relay Operator, Oregon Relay Service – Portland, OR 10/89 – 4/92

Initially was Relay Operator – Link between deaf and hearing consumers using phone,

computer, and tdd, virtual communication bridge, language matching for clients. Promoted

2/91 to Lead Operator – supervised small crew of relay operators, performing weekly individual

supervision, leading daily meetings, utilizing values-based management model to promote

high morale/open communication within staff

EducatIon

Ongoing computer/professional skills training details available

Portland Paramedical – Portland, OR Medical Assistant program

Tigard High School – Tigard, OR Honor Student Graduate

References available upon request

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