Customer Service Manager

TAMISHA L. SMITH

OBJECTIVE To obtain a challenging and rewarding position in which my

knowledge

and skills can be utilized and enhanced

EXPERIENCE 2005 - 2007 Grow-Well Brands CP, Inc

Glastonbury, CT

Account Manager

. Manage key accounts including Kmart, Home Depot, and

Southern

States.

. Liaison between account buyers and upper level

management.

. Key contact representative for retail stores providing

information regarding orders, deliveries and product.

. Work closely with vendors to ensure timely schedule for

deliveries.

. Responsible for running and reviewing sales and

forecasting reports with upper level management.

. Customer service duties include taking and inputting

orders, assisting sales representatives with orders,

product questions, programs and pricing.

2000 - 2005 North American Pharmacal, Inc Norwalk,

CT

Customer Service Specialist

. Lead representative in servicing and educating the

public, retail and medical industries on health products

and order taking.

. Designer and maintenance of monthly "AutoShip" program.

. Take on department supervision in absence of manager.

. Lead company trainer for all new employees in the

department.

. Key contact to Technical Specialist for company system

network.

. Maintain company database and retrieval of internet

inquiries.

. Perform system backup, summary report, along with the

responsibility of opening and closing office.

2000 - 2002 CVS Pharmacy Trumbull, CT

Shift Supervisor

. Delegated jobs to front end workers.

. Managed daily store functions (ordering, price changes,

product output).

. Assisted customers in complaints and returns

. Responsible for nightly store closing (countdown of

registers, ensuring deposits).

EDUCATION May 2000 Southern Connecticut State University New Haven, CT

. BS in Business Management specializing in Information

Systems

SKILLS

. Supervision of team of 4-5 people

. Knowledge of Microsoft Office, AccPac, MAS200

. Skilled communicator and excellent team player

. Type 70+ wpm

21 INVERNESS LANE * MIDDLETOWN, CONNECTICUT 06457

PHONE 860-***-**** * EMAIL ***********@*****.***

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