Customer Service Manager

SANDY KRUSE

**** *** ****** - *********, ** *****

Phone/Cell: 605-***-****

Email: ***********@*********.***

objective

To obtain a position in an upbeat, yet challenging

work environment where I can apply my interpersonal

and organizational skills.

Experience

2009-present SDSU - Cont. & Extended Education.

Brookings, SD

Senior Secretary/OLLI Program Assistant

Develop procedures for accurate record keeping of

online course reviews, course enrollments, semester

course contracts

Assist distance students with admissions,

registration etc

Compile data and compose Annual Indicators Report

for the department

Establish relationships and work with various

departments to make sure all course requirements

are met

Maintain OLLI member records and database

Schedule classrooms on campus and in the community

for OLLI classes

Register distance students and OLLI members for

classes

2007-2009 Dakota Abstract & Title Company Inc.

Brookings, SD

Real Estate Closing Assistant

Maintain closing schedule

Search the public record and record documents at

the courthouse

Work with a team of customers and co-workers in

order to satisfy outstanding issues and ensure

timely closing

Prepare, prioritize and manage all files for

closing

Assist buyers and sellers in FSBO transactions

Review all closed files/title requirements to

include proofing deeds, satisfactions etc in

preparation for final policy

Maintain records for accurate 1099 reporting

Maintain confidential information

Comprehend detailed title insurance commitments and

determine how to meet requirements for clear title

Determine information needed for legal documents

and work with legal professionals in obtaining

documents for closings

Accuracy of every document was a must

1999-2007 Gentle Doctor Animal Hospital Brookings,

SD

Office Manager/Receptionist

Maintained accounts receivable

Prepared and analyzed daily, monthly and year-end

reports

Interviewed and trained new team members

Attended continuing education conferences with

focus on practice management

Organized scheduling for multi-doctor practice

Maintained confidential client / patient

information

Developed strong customer service and communication

skills through answering phones and assisting

customers

Developed conflict resolution skills through

dealing with customer concerns

Accurately processed and filled prescriptions

Followed detailed doctor request and patient care

instructions

Maintained detailed client/patient records

Education

1994-1998 South Dakota State University Brookings,

SD

B.S., Consumer Affairs

Member Golden Key International Honour Society

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