Customer Service Sales

CHARLEY WATT JR / **** S MESQUITE AVE / NEW BRAUNFELS, TX 78130

830-***-**** or 822-0343 / email: *************@*****.***

H I G H L I G H T S :

**-***** ********** ** *** Hospitality Industry, Office Management and

Customer Service Engergtic. Dynamic approch in talking on new task. Very

enthusiastic, quickly establish strong relationship with empolyer &

employees

Creative thinker. Enjoy new challendges. Strong organization and motivation

skills. Forthright asn Assertive. A friendly competent & hardworking

person.

O B J E C T I V E :

To obtain a manaager's position with a strong hotel company that will

ulitize my 14-years of knowledge. Aswell invite and incourage me to always

learn and grown with the company.

E X P E R I E N C E :

Best Western Inn & Suites, New Braunfels, Texas

Front Office Manager / June 2009 to Present

Hired to oversee the daily operations of the front desk & staff of 6.

Became Best Western Front Desk Certified & I-Care Certified in 3-hrs.

Incharge of group bookings, submitting rewards points for members stay,

submitting comission reports for travel agents reservation's, responding to

each Medallia guest satisfaction report submitted via internet. Closing out

inventory on both home web page & internet sites. Keeinging the revenue

bookes up to date, & preparing bank deposits, & payroll pay sheet reports.

Fairfield Inn & Suites by Marriott, Schertz, Texas / Hampton Inn Northwoods

- San Antonio, Texas / Atrium Inn - Schertz, Texas / Marriott Reservation's

Center - San Antonio, Texas / Comfort Suites - New Braunfels, Texas

JANUARY 1999 TO MAY 2009

Sugguest changes and assessments to better organize each shift.

Reconciled all the day's buiness reciepts, credit card and cash

transactions for when doing night audit, and processed daily reservation's

and walk-in's.

Assured quality and essential training to all new employees & current

staff.

Constantly maintained an open line with company's direct billing accounts

and secured new accounts when approched.

Help organized and maintained group sales and marketing for the sales

dept.

Acheieved and maintained Multi-High Revenue sales during peak season and

maintained competitieve rates during off season, and through out the year.

*Became FOSSE Certified in 3-hrs / *Became On-Q Cerified in 1-week

S P E C I A L S K I L L S & T R A I N I N G :

Typing, Filing, Data Entry, Fax, Xerox, Computers, 10-Key, Cashier,

Customer Service Respresentative, Sr. Reservations Sales Agent, Record

Keeping / Sign Language Experience in Property Management Systems: Night-

Vision sql 3.1 / FOSSE / Hilton On-Q / Merlin / H.S.S. / Profit Manager /

Microsoft Word

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