Customer Service Sales
Resume:
teresa j. mccombs
Orange, CA 92865 *****@***.***
summary
Customer Support/Inside Sales Representative - I have worked in many
diverse areas and have a large range of expertise in this field. I worked
closely with Sales, warehouses and purchasing. I have managed our largest
clients and have excellent working relationships with customers as well as
co-workers. My job duties included, but not limited to orders, blends,
fills and samples as well as setting up of new accounts. Among my strengths
is my ability to assess a problematic situation and come up with the best
short or long term solution to come to a satisfactory outcome to best suit
my customers' needs.
PROFESSIONAL EXPERIENCE
ashland distribution, Santa Ana, CA 2-99-11-09
Customer Service Rep for Corporate Accounts
Responsible for ensuring timely and correct processing and delivery of
customer orders, maintaining high levels of customer satisfaction and
supporting sales representatives to maintain and increase business.
. Promotion from Customer Service Rep B to A in 2000.
. Promotion to Corporate Accounts Representative in 2008.
. Accompanied sales reps on sales calls, strengthening relationships with
customers and thereby increasing sales.
. Research invoice discrepancies, coordinate with credit department
reducing days in receivables.
. Consistently maintained lowest number of payment discrepancies within the
department.
. Selected to train new employees on computer systems and phones enabling
them to become productive more rapidly.
. Recognized for producing greatest results for up selling of products in
2003, increasing sales by 13% in my territory.
. Analyzed and compiled data for Play-to-Win Team to save the company time
and money to resolve disconnect of paperwork deliveries between plants
and customers to increase customer satisfaction.
. Selected to monitor and coordinate Tank Telemetry patterns for Fortune
500 account to determine restocking levels. New business for company
amounting to over $14,784,000 per year.
. Heading up special project for the Environmental Service Dept. to
condense all records onto PDF format.
mccombs precision machine, Orange, CA 2002-2005
Owner / Vice President
Co-owner of machine shop, specializing in after market motorcycle parts and
accessories. My duties included, but not limited to, balancing ledgers,
account payables, receivables, purchasing, collections and Human Resources.
When needed, manufacturing and running of parts on mill and lathe.
. Showed positive profit in second year of ownership.
. Learned to run parts on CNC mill and CNC lathe.
progen computer company, Tustin, CA 1997-1999
Customer Service Supervisor
. Customer Service Representative, with promotion to Supervisor after 9
months. Assisting end users with order discrepancies and parts
replacements. Working closely with tech support, production and shipping
to assist customers in the most effective and efficient way possible.
Working with Sales Department to ensure order accuracy and possible
improvements to departments.
. Issued daily work orders to Technical Support and Production for
replacement of parts as needed.
. Interviewing and hiring of new employees, termination of employees when
required.
classified credit, Anaheim, CA 1994-1997
Customer Service Supervisor
Analyzing and preparing credit reports for Mortgage credit applicants.
Worked closely with credit companies to expedite reports in a timely
manner. Running personal and business credit reports, (Experian, Dun &
Bradstreet, etc), and public records.
EDUCATION
Saddleback / Rancho Santiago College, Aliso Viejo / Santa Ana, CA
R.E. License - Real Estate / Finance
Obtained 4 year California Real Estate License
Santa Ana College, Santa Ana, CA
Mathematics / Philosophy
General Education
GED, St. Pius High School, Anaheim, CA
computer skills
I am efficient in Microsoft Office Package, Lotus Notes, SAP, B2B, e-
commerce, Salesforce.com and Tank Telemetry. I have a working knowledge of
NAFTA and ISO 9000.
INTERESTS
Travel, exercise, just ran 1st marathon, reading, spending time with my
family.
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