Customer Service Security

You Need Me!

Applicant Name: Desiree A. Guth

Contact Information:

***** *. ******* **.

Phoenix, AZ 85037

Home Phone: 602-***-****

Mobile Phone: same

Email: *******.****@*****.***

Preferred Job Categories:

Insurance (claims), Administrative/Clerical, Law Enforce/Security/Military,

Advertising/Marketing/PR

Status Seeking:

Full Time

Relocation:

Unable to relocate

Desired Salary:

Minimum $15.00 / hr or $35,000 / yr

Education:

*High School -May 1997; Degree Received: GED diploma

*ICS / Harcourt Learning Direct- January 2001; Degree Received: Desktop

Publishing certificate Notes: 3 year course, graduated with an A average.

*Completed Bronze Eagle Designation. (Claims, Customer Service & Call

Center training plus Emotional Intelligence Curriculum, Active Listening

based on Communication Styles and Desk Management.) (2007)

*Completed Skill Soft Courses "Basic Business Skills to Get You on the Fast

Track" and "The Master Negotiator". (2007)

*Currently enrolled with The American Educational Institute currently

working on my SCLA (Senior Claims Law Associate) degree. Have completed my

LPCS, FCLA and ACLA designations.

Work Experience:

International Cruise & Excursions (I.C.E.)

Scottsdale, AZ

11/16/09 - 04/27/10

Position held: Personal Vacation Consultant: Evaluate callers' interest in

various cruise and travel packages, answer questions, book cruises, process

payments.

USAA

Phoenix, AZ

09/11/06 - 10/5/09

Position held: Claims Representative: Take basic loss reports from both

incoming calls or process new loss reports that have been entered through

the internet. Investigate the loss, determine liability and coverage and

work the claim to completion. Have experience working property storm claims

during Catastrophe season, and doing quick "pay and closes" on food

spoilage and additional living expense losses if applicable. Have assisted

both the non injury adjusters and property adjusters in working their

overflow of files. Also worked in the mortgage department for five months

to assist with the 'mortgage surge' project by doing mortgage rate quotes.

Make appropriate product referrals to meet customer needs.

WSI- (Post: Honeywell)

Phoenix, AZ

06/18/02 - 09/2006

Position held: Security Shift Supervisor: Monitor fire suppression and

access control systems, (including HVAC), supervise patrol officers, create

shift schedules, update procedure manual when applicable, write incident

reports and provide pictures, design forms, spreadsheets and flyers, update

files, communicate with management, maintenance and facilities via email,

in person or on the phone regarding current issues, inspect fire

extinguishers, conduct facility tours and grounds patrol, submit work

orders, answer multi-line phone and direct phone calls as needed, dispatch

officers and emergency technicians / responders via radio, provide first

aid and CPR if necessary.

Guardsmark

Phoenix, AZ

01-2001 - 06-2002

Position held: Security Officer: Record tag or VIN number of vehicles

entering and exiting airport terminal area / rental car consortium.

ProGuard Security

Phoenix, AZ

11-1999 - 01-2001

Position held: Security Officer: Patrol store front / strip mall area.

Escort trespassers off property. Report vagrants / drunks to police so they

could be officially trespassed and/or arrested. Ticket improperly parked

vehicles. Watch all stores for any sign of trouble. Report maintenance

issues.

Additional Skills:

*Can type 40+ WPM.

*Knows the use of Microsoft Word, Excel, Outlook and PowerPoint, Adobe

Photoshop and Quark X-press.

*Past experience with Adobe PageMaker and Director.

*Very organized and detailed.

*Extremely good written communication skills.

*Excellent in investigating and documenting incidents.

*Previous phone experience (7 years combined in previous jobs, answering

multi-line phone system) as well as past experience as a telemarketer and

as a directory assistance operator.

*Have 4 years previous supervisory experience. Also have experience

dispatching officers and emergency responders using a base radio.

*Know how to use scanner / copier / fax and 10-key.

*Internet and computer literate.

*Fast learner. Also extremely creative and skilled in design elements and

layouts (both on paper and graphically).

*Expert in brainstorming concept ideas, coming up with names, slogans,

logos, etc.

Languages:

English (Primary) some Spanish (I only know enough to get me through a

brief conversation, I am NOT fluent!)

Additional Training & Information:

*Graduate of Toastmasters Youth Leadership Program.

*Have been through the PSTN Security Training series, as well as having

been awarded continuing education credits from the University of Maryland

for completing extensive security training from WSI.

*Excellent mastery of multitasking, communication, and use of the written

word. *Excellent in troubleshooting things on my own, even when dealing

with programs I don't know. In my previous job, I re-designed many of the

forms that were in use because they were not laid out logically or to the

benefit of anyone.

*I have past experience as a directory assistance operator, and a

telemarketer, plus have 7 years overall experience with multi-line phone

answering and radio dispatching.

*I also was awarded the "Supervisor of the Year" award in 2006 for my job

performance and achievements during 2005, and had been previously awarded

"Officer of The Month" as well as receiving random letters of recognition

from management recognizing me for outstanding work and service throughout

my employ at my previous job.

* In a previous job, I was an email administrator for two different email

systems.

*I am cross trained in Auto Claims as well as basic Property Claims.

*I currently hold an adjuster license for the states of Arizona and Texas.

Contact this candidate