Customer Service Manager
Resume:
Demetrius Wilson
Lakewood, CA *0713
***************@*****.***
Education:
College: Xavier University College: University of Phoenix
Graduated: May 2000 Graduated: December 2003
Degrees: BSBA; BSAS Degree: MBA
Summary: A career professional with diversified experience in department
management, staff development and operational efficiencies. I am the
ultimate team player and have an established track record in project
completion and employee motivation. As a self-starter and exceptional
communicator I require minimal guidance and possess an aptitude for problem
resolution.
Demonstrated Success In:
. Automating manual procedures resulting in increased
productivity.
. Decreasing the probability of errors through quality control.
. Consistently improving operational procedures throughout
multiple departments.
. Implementing a successful training and development curriculum.
Experience:
HealthCompare
Customer Service Manager
04/04-Present
. Manage and cultivate the service standards for members.
. Create and manage a quality assurance system for all major
processes.
. Implement and maintain a single source database for all
departments related to Customer Service.
Los Angeles Southwest College
Adjunct Professor
09/04-Present
. Facilitate Business, Business Law, Business Computations &
Macroeconomics classes.
. Promote a progressive learning environment that consistently
introduces various methods of erudition.
. Coordinate community internship opportunities for qualifying
students.
Ricoh Corporation
Site Supervisor
09/01-04/04
. Identify and assess areas of improvement and implement a
variety of automated solutions within our client's business
environment.
. Create an extensive client development system resulting in new
and continued business.
. Augment the number of clients utilizing digital imaging
technology by 500%
Advanced Advertising Concepts
Account Manager
05/00-09/01
. Interview and evaluate new candidates for possible employment.
. Maintain and acquire new business relationships with Fortune
500 companies.
. Identify target markets and create promotional campaigns for
existing clients.
Contact this candidate