Engineer Software

Tanya Vidal

**** ******** **** *** #* Baltimore Maryland 21222 443-***-**** *****.*.*****@*****.***

Technical Skills

XP / Vista / Windows 7 Wireless Configuration Active Directory

MS Office / Outlook Desktop Support Network Troubleshooting

Server 2003 Firewall / VPN Support DNS / DHCP / TCP/IP

Education

Bachelor of Science Computer Information Systems, 2003 Towson University

Certifications

CCNA - Cisco Certified Network Associate and CompTIA A+

Professional Experience

All Covered (contract) Baltimore MD

Field Engineer

Johns Hopkins School of Medicine August 2010 – Present

Provide on-site technical and network support for 200+ users. Administer Active Directory user, computer,

and group accounts. Install hardware, software, and printers. Configure smart phone and multimedia

devices. Use Altiris for image creation, deployment and remote support.

Various clients in MD and DC May 2010 – June 2010

Performed maintenance to verify the integrity and availability of hardware, server, network, and backup

systems. Installed hardware, software, wireless routers, and printers. Removed v irus and spyware.

EMR/Electric Motor Repair Co. Baltimore MD

IT Support Specialist May 2008 – November 2008

Provided LAN/WAN support in a Windows/Unix environment for 150 users in 7 regional locations.

Performed installation, maintenance and backup for network servers, hardware, software, telecom, and

security systems. Resolved email, hardware, software, print, peripheral, and network issues for end users.

Maintained company website. Created training documents.

CPSI/Corporate Professional Services Inc. Baltimore MD

IT Consultant October 2007 – January 2008

Resolved hardware, software, phone and print issues for users. Updated user/group accounts. Maintained

security access and surveillance system. Resolved connectivity issues for hybrid cabled/wireless network.

Imaged PCs for deployment project using Ghost. Rotated backup tapes.

Essex Corporation Columbia MD

October 2005 – September 2006

Help Desk Administrator

Provided desktop, phone and print support for end users. Managed user/group accounts and file server

access. Supported BlackBerry phones. Tracked help desk requests using Remedy. Wireless projects

supported – LAN extension, Barcode scanning system configuration.

Educate Inc. Baltimore MD

Network Operation Center Technician May 2005 – October 2005

Monitored network infrastructure including routers, switches, and VPN using HP Openview and standard

diagnostic tools. Diagnosed connectivity issues for resolution or escalation. Documented network issues and

tracked timely resolution using HEAT ticketing software.

Contact this candidate