Customer Service Sales

Erica Broudy

**** ******* *** #*** ******, CA ***68

Cell: 925-***-**** E-mail Address: *******@****.*****.***

OBJECTIVE: To obtain a proactive sales and marketing position.

HIGHLIGHTS OF QUALIFICATION:

Proactive professional who performs well in fast-paced environments. Highly

confident with acceptance of new challenges, leadership roles, and working

as a team effort. A passion for servicing clientele, providing excellent

service, and improving individual performance.

WORK EXPERIENCE:

Anixter Corporation, Pleasanton, CA.

06/08-06/09

Inside Sales Representative

. Promote products and services; generate leads and initiate sales.

. Prospect and develop new accounts through methods of cold & warm

calling

. Address customer inquiries; interpret and deliver information

. Establish and improve client communications; maintain ongoing

relationships

. Have closed one $1million account

Hollister and Co., Pleasanton, CA.

10/02-10/07

Assistant Store Manager

. Recruited, trained, coached, and supervised staff members

. Collaborated with management team to handle public relations and

customer service issues

. Responsible for inventory audits of merchandise, and acting as cashier

lead

. Created marketing techniques for merchandise displays

. Consistently met quotas and sales targets

Child Psychology Research, Canterbury and London, England.

06/05-07/05

Researcher

. Evaluated children's social competence levels with non-verbal

communication via facial decoding

. Recruited participants based upon social competency in school

environment

. Interviewed and presented study objective to participants

. Compiled research paper

McKesson Inc., San Francisco, CA 06/04

-08/04

Intern

. Compiled and edited promotional video as it related to medicine

. Interviewed persons for promotional video

. Other duties included: filing, faxing, preparing data spreadsheets,

word processing, answering phone calls

TECHNICAL SKILLS:

Windows XP, Macintosh OS X, SPSS for Windows, Extensive internet skills, MS

Office Suite, CRM, Well-Organized, Detail Oriented, and Reliable

EDUCATION: Emory University, Atlanta, GA- Bachelor of Arts Psychology

08/06

AFFILIATIONS:

Member and Event Coordinator, Emory Alumni Association-San Francisco, CA

Chapter

Member, Toastmasters International-San Leandro Toastmasters Club

Member, Sigma Gamma Rho Sorority Inc.

Member, Tri-Valley Active Moms

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