Project Manager Engineer
Resume:
MunMun Malik
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PROFESSIONAL EXPERIENCE
Topcon Medical Systems, INC.
Operations Project Manager Oakland, NJ
< Overseeing escalated client issues that require engineering based
resolutions while serving as an intermediary between key customer
accounts and support.
< Creating new installation process and procedures for EyeRoute Image
Management to improve efficiency by leveraging Microsoft SharePoint tools
and 3rd party resources.
< Managed a $5 million budget for new building renovation project to
relocate 100+ employees for the North American corporate office. Liaison
to general contractor and vendors directing communication of changes and
progress. Maintained building plans and changes, handled aesthetic
decisions, and keep project on track.
< Led the project team for the outsourcing and relocation of a Topcon
manufacturing plant. Maintaining timeline, logistics, document workflow
and tracking within SharePoint.
< Self taught functionality of Microsoft SharePoint, particularly project
timelines, document management, issue tracking, task maintenance, and
user permissions.
< Conduct operational project plans, financials, and resource allocations.
Technical Services Manager Paramus, NJ
10/08 - 10/09
Customer Support Manager Paramus, NJ
4/06 - 10/08
< Management of technical support, field support, post-sales installation
and clinical training of diagnostic ophthalmology software and hardware
solutions for North America.
< Launched and expanded the field support division including recruitment,
streamlining processes, and development of staff.
< Managed B2B partnership project which resulted in implementation. Project
involved evaluating and reporting on daily operations and engineering
processes of global healthcare technology facility in India.
< Maintained schedules of field support representatives in order to improve
efficiency and availability for onsite service and installation needs
< Implemented Cisco Call Center Manager software to analyze call volume and
restructure the customer support department, resulting in an answer rate
increase of 35%.
< Developed procedures and policies and secured industry standard ISO 9001
certification, resulting in recommendation to become ISO Auditor.
< Established and maintained relationships and requests from Sales
Management team, Diamond Client accounts and authorized distributors.
< Managed Technical Services department encompassing of technical and
clinical staff of over 20 representatives.
< Provided customer focused solutions for day-to-day obstacles and
escalated client services issues.
< Managed and upheld Service level agreements with direct business clients
nationally.
< Advocated career development of technical and field support
representatives.
Department of Veterans Affairs
Staff Biomedical Engineer Brooklyn, NY
9/04 - 4/06
Biomedical Engineer Trainee Temple, TX
9/03 - 9/04
< Managed the relationships between the Radiology Department and Imaging
vendors for medical equipment DICOM upgrades and network-wide Picture
Archiving and Communication System (PACS) implementation project.
< Vendor relationship management with focus on repair, upgrade projects,
and acquisition of medical equipment.
< Led several committees and task forces such as Medical Equipment
Acquisition, Medical Equipment Management, Environment of Care, Risk
Advisory Board and Emergency Management teams.
< Managed preventive maintenance program (PM) of entire medical equipment
inventory to maintain Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) benchmark and certification.
< Created and maintained relations with medical center clinical staff and
administration in regards to medical equipment management and
acquisition.
< Acting Supervisory Biomedical Engineer; managed staff of 5 technicians.
< Served as Biomedical Training Coordinator for all biomedical staff.
EDUCATION
Texas A&M University College Station, TX
8/99 - 8/03
Bachelor of Science Biomedical Engineering, Concentration in Clinical
Engineering - Overall GPA 3.3/4.0
SKILLS
< Microsoft Excel, PowerPoint, Word, Outlook, Project, Visio, SharePoint;
MAS500; Radio Beacon; Metrix CRM
< Languages: Fluent in Hindi
ACCOMPLISHMENTS
< Published article in the Journal of Clinical Engineering, "Biomedical
Engineer Training in the Department of Veterans Affairs".
< Received Special Contribution Award from the Veterans Affairs New York
Harbor Healthcare System for assistance during a medical center fire.
West New York, NJ 07093
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