Manager Customer Service

HELEN WALKER

**** ******** **** *********

Jackson, MS 39204

Phone: 601-***-**** – Cell: 601-***-****

Email: ************@*****.***

CAREER SUMMARY

Commercial Lines Customer Account Manager offering fifteen years of experience in negotiation of sales, marketing,

and collections. Demonstrated strengths in communication and developing a rapport with customers.

Capable of rapidly learning new assignments involving decision making, organization of data, ability to work in a team

environment and a strong desire to build good interpersonal relations with others and prioritize responsibilities.

Responsible and reliable; work quickly and accurately.

TECHNICAL/OFFICE SKILLS

• Microsoft Office (Word, Excel, Applied Agency Management, Tam-On- Line)

• Able to adapt and learn any new technology and software

WORK HISTORY

2010 – Present - Maulding Insurance Agency – Flowood, MS

Commercial Lines Account Manager

Manage large Commercial Lines book of all commercial lines of insurance from start to finish, which includes

generating applications, soliciting quotes, issuing renewal documents, checking new and renewal policies for

accuracy. Review and manage monthly expiration lists and activities closely for all assigned accounts. Assist

agency producers and management on any special projects as needed.

2000 -2009 – Bryson Insurance Agency – Ridgeland, MS

Commercial Lines Account Manager

Duties include: Processed new and renewal business, audits, endorsements and certificate of insurance. Solid

understanding of commercial lines insurance terms and coverages.

1993 - 2000 –Allstate Insurance Company– Jackson, MS

Personal Lines Customer Service Representative

Duties include: Maintained regular telephone and email contact with Clients and Company regarding insurance ratings,

policy issuance and medical coding. Reviewed and processed policies and endorsements for accuracy.

CERTIFICATION

220/440 License, Surplus Lines License, CPSR Designation

EDUCATION AND TRAINING

Jackson State University – Jackson, MS - Major - Biology

Certificate of Proficiency for Basic 2007 Word, Excel, Advanced Excel and PowerPoint

COMMUNITY AND VOLUNTEER SERVICE

Hinds County Human Resource Agency – Jackson, MS – Volunteer –Receptionist Communication Desk

Contact this candidate