Customer Service Sales

Cell Phone 949-***-****

Alternate Phone323-***-****

Email: ********@*****.***

Address: **** *. *** ** #*

Long Beach, Ca 90802

Kiersten Petty

Objective: To apply the skills and knowledge I have working in a

dynamic environment and to better myself and the

company I'm with.

Education 2009 - Current, Saddleback College

Mission Viejo, Ca

. Main course of study: Interior Design/Business

2003 - 2004, Chaffey College

Rancho Cucamonga, Ca

. Main course of study: General Education

1999 - 2002, Etiwanda High school

Etiwanda, Ca

. Main course of study: General Education

Interests and Activities: Meeting and helping people

Work Experience:

January 2009- June 2010 (Staples) Ladera Ranch, Ca

Sales Associate

. Answering phones or any customer questions or concerns,

processing customers online orders and invoices

. Taking messages, distributing store merchandise

. Consistent with easy sales and service standards

. Computer use such as internet, AS400

. Meet and greet customers

. Meeting daily sales quota and expectations

. Cashiering, providing accurate and efficient sales and

returns

. Offering excellent customer service every day

Sept 2006- June 2008 (CALL CENTER) Affiliated Computer

Services, Bakersfield, Ca

Customer Service Representative

. Taking multiple heavy inbound calls daily and responding

to customers request

. Proficient but speedy, accurate typing

. Providing customers with product and service information

. Transferring certain calls to appropriate staff

. Identify, research, and resolve customer issues toggling

through different computer systems

. Follow up on customers inquiries that are not resolved

. Complete call logs and reports referring to my daily

customer calls

. Research misapplied payments and billing issues

. Recognize and document and alert supervisor of trends in

negative customer calls

. Recommend to management a process of improvement in any

areas necessary

Dec 2004- July 2006, (Kohls), Ladera

Ranch, Ca

Sales Associate

. Greet Customers and take care of customers needs or

wants

. Cashiering and open and close cash registers, performing

task such as counting money, separating charge slips

. Answering questions regarding the store and its

merchandise

. Inventory stock

. Describe merchandise and its use, recommend and help

select items based on the customers desires

Sept 2001-Oct 2004 (Alpha Omega Education/Learning Center)

Rancho Cucamonga, Ca

Assistant/Receptionist

. Answering phones, meeting and greeting

. Typing, faxing, filing, copying, computer use such as

internet, Microsoft word, excel and power point

. Running errands, bank runs

. Taking clientele payment, sorting mail

. Tutoring, preparing educational assignments

Skills Microsoft Word, Excel, Power Point,

AS400, Citrix

Internet, Emailing and Fax Machine

Proficient at typing at least 55

wpm

Excellent Written, Oral and Verbal

Communication Skills

Great phone etiquette

References Available upon request

Contact this candidate