Software Project Manager
Resume:
Bonnie L. Hawkins
P.O. Box ****
Naperville, IL *0567
Email: **********@*****.***
OBJECTIVE: Seeking the position which will enable me to utilize my strong
customer service/vendor, process implementation & improvement,
coordinating, project management, software validation testing/architecture,
business analyst, team leading skills.
SUMMARY OF EXPERIENCE
Synectics Inc. 2010 - Present
W.Capra Consulting
Lead POS Tester
Responsibilities: Evaluate and test new or modified software programs to
ensure conformance against user requirements under typical and atypical
operational scenarios; develop, modify and execute detailed test scripts
that support the test plans and goals; and accurately capture and report
results of tests so that the test leads and vendors can take appropriate
action. Plan, organize, and control the testing activities associated
with a software product. Design the testing program to ensure the highest
quality standards are met and also identify the resource needs and balance
these resources across multiple testing projects. Establishing and
managing efforts to projects timelines and budgets; establishing quality
standards and testing principles; establishing criteria for entry into and
exit from specific testing cycles; and ensuring that necessary equipment,
data, and tools are available to support the testing activities. Project
management.
. Testing activity planning, organization and control experience
. Experience establishing and managing quality standards and testing
principles and testing efforts
. Gain site system experience in retail petroleum industry
. Configure/development of POS Payment processing experience and related
charges. Configure the application for: pricing, discounts, promos,
tender types, returns, front-end and back-end functions, in-depth
store level management & reporting business rules engine.
. End-to-end Testing/Validation of retail petroleum systems (pricing
methodologies: credit, debit, cash, stored value, pre-pay, tax
exempt, co-branded,), Perform gap analysis to ensure requirements met.
. Experience with application and data version control and configuration
management concepts
. Solid analytical experience, specifically related to problem diagnosis
in integrated retail systems
. Ability to communicate effectively, self starter with strong sense of
urgency required to meet aggressive deadlines
. Good organization skills, including ability to work several concurrent
and competing priorities
. Ability to work on and lead a team of junior testers, schedule work
flow, test phases.
Tools Used: IBM SurePOS, Gilbarco Veeder-Root Gas Pump Simulator,
Ingenico Magnetic Card Reader, Verifone Topaz/Ruby, Verifone Vx570
(Automotive), Dresser-Wayne Nucleus, Pinnacle Palm POS (automated software
for fuel & inventory management), loyalty programs, Business Intelligence,
back office auditing, dispatching fuel buying and petroleum transport
drivers and fuel operations. Excel 2007, Dell E6400 Latitude, Silverlight,
Speakeasy, PVCS, SDLC
Bonnie Hawkins
Page 2 (cont'd)
HEI Consulting Group 2004 - 2009
Naperville, IL
Lead QA Testing Consultant
Responsibilities: Gathering & evaluating customers' requirements specs.
. Authoring test plans, writing test cases, analyze potential risks
and/or gaps, end-to-end testing.
. Bug tracking and reporting, regression testing, fault testing, ad-hoc
testing, validation and verification of software releases.
. "Go/no-go" decisions, heavy client contact, mentoring Jr
analysts/testers (4), problem solving, stress testing, project
management, staffing, prioritize workflow for Jr analysts.
Tools Used: Unix, QTP, SQL, Microsoft Excel, Microsoft Office, Microsoft
Sharepoint 2007.
Spherion Consulting 2003 - 2004
Premier Healthcare Alliance, Inc.
Oak Brook, IL
Senior QA Analyst/Tester/Trainer
Responsibilities: Web-based application testing, review business
requirements, functional specs & technical specs. End-to-end testing of
web application before each release. Writing test cases, log test cases,
responsible for defect and test execution management, root cause assessment
performance of gap analysis. Critically evaluate the information gathered
from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a more
general understanding, distinguish presented user requests from the
underlying true needs, and distinguish solution ideas from requirements.
. Ability to gather, understand and document requirements.
. Strong facilitation skills and excellent written and verbal
communication skills.
. Technical skills to discuss requirements with development team,
version control software.
. Software validation of web pages for hospitals, medical facilities
(drop-down menus, sub-menus, track and document defects, follow-thru
w/defect corrections.
. Integration, regression, ad-hoc, fault testing per release.
Tools Used: Unix, Oracle 8i, SQL Server, Microsoft Windows, HP Suite,
ETL processes.
Discover Financial Services 2002 - 2003
Riverwoods, IL
Quality/Production Assurance: Lead QA Business Analyst (SME)
(Won the "President's Plate Award" after 8 mos. on the job for excellent
work - 1st time in DFS history!)
Responsibilities: Software validation for Discover's Merchant/Vendor
Marquee Gateway Network, using the ISO 8583 Product Specification
Requirements documents. Heavy client/vendor phone contact. Subject matter
expert and liaison between businesses and clients. Process modeling and
implementation. Perform gap analysis to identify features or functions not
addressed.
. Create, design, and implement merchant/vendor certification process.
. Create, design, and implement Handover Spec for internal clients.
Bonnie L. Hawkins
(Page 3 Cont'd)
. Install, maintain validation QA labs, Tivoli app. Distribution, and
Websphere's Admin console.
. Communicate plans, status, and forecasts to upper management, Merchant
Operations, Gateways, AT&T, and IBM.
. Ability to work with merchants performing dry-run testing and actual
certifications for software applications and network testing. "Go
Live/No Go" decisions.
. Lead & Train/mentor junior validation analysts located in various
geographical areas.
. Software testing & validation of requirements
. Coordinate and schedule merchant certifications with team members as
well as various organizations outside immediate department. Multi-
task multiple projects successfully.
. Create new and modifications of test cases, test scripts, test plans,
specs.
. Create, design, implement database for reporting certification
results.
. Verify integrity of software (mainframe, application, network testing,
regression, integration, NCR POS (Point of Sale) on ERP SAP systems.
. Efficiently extracts, consolidates, and prepares data from multiple
source systems using strong SAS, SQL and Excel.
Tools Used: Unix, Websphere, Tivoli, NCR POS, ERP SAP, SDLC, SQL, and
Excel w/pivot tables for analysis and analytical skills & data
manipulation, SAS, Powerpoint, Visio, QTP.
Tellabs Operations 2000 - 2001
Lisle, IL
Next Generation Switching: Lead Systems Architect/QA Analyst
Subsystem Quality Assurance/Call Controller (SME)
Responsibilities: Subsystem validation testing, specifically use Product
Specification Requirements documents and the Feature Description documents
to create test plans, test cases, and automated test suites,
. Design, install, and maintain validation labs, process modeling and
implementation.
. Communicate plans, status, and forecasts to the development team and
upper management.
. Ability to functionally decompose systems in order to develop test
plans, identify and assess risks in order to effectively use testing
resources.
. Ability to work with customers during field trial and first office
application testing.
. Database maintenance (dbclean, dbdelete, dbunload).
. Perform black-box testing, requirements gathering, feature testing,
performance testing, fault & integration testing, acceptance &
regression testing, stress testing, call processing, software quality
assurance.
. Loading, installing, upgrading software onto system.
. Validation of following features: AIN => LNP (Local Number
Portability), 800 Trigger, Echo Control, TALI, SNMP Agent, Date & Time
Synchronization, Internet Off-Load Solution. Software bug
reporting/tracking/resolution/validation.
. Team Lead, recruiting, mentoring and coaching new team members.
. Developing & implementing call controller quality processes.
. Verification of products meeting requirements.
. SOP QA Process development implementation.
. SDLC (Structured Development Life Cycle) knowledge.
. Web, middleware, SS7, TCAP, SCP, SCCP testing knowledge.
. Implementation of SEI/CMM based process development improvement.
. Verifying product/documentation ISO compliant regulated environment.
Tools Used: Telecommunications network elements, simulators and automated
test equipment such as load boxes (Ameritec Bulk Call Generator, Empirix
(Hammer 1889) Call Generator/Automated Test Builder, Sybase SQL/ISQL,
Crescendo, traffic monitors, digital cross-connects, analyzers (MGTS, SCP,
STP, SNOOP, SNIFFER, SS7 Analyzer) in a Client/Server environment.
Familiar with common, Tellabs software operating systems and applications-
UNIX,
Bonnie Hawkins
Page 4 (cont'd)
MS Office, Clear Case DDTS, FRAMEMAKER, DOORS, GUItest, AN2100 Switch,
DCOSS, MGCP (Media Gateway Control Protocol Simulator), iMS (Intelligent
Management System), INET box, NTP (Network Time Protocol), Testbuilder,
IVR, etc. Knowledge of ATM, TDM, TCP/IP, SDLC, RUP, telecommunications
switching, system/software quality assurance methodology (CMM Capability
Maturity Model), UNIX (Sun: Solaris, hp, AIX), Windows NT environment.
Javascript, VBScript, HTML, telnet, FTP, RDMS, Adobe, Loadrunner,
Winrunner, Test Director, Red Hat Linux (Kick start, Jumpstart operations),
Clearcase.
Advanced Technical Support @ Motorola Headquarters 1999 - 2000
Schaumburg, IL
System Integration/Validation Team: QA Analyst/Tester
Responsibilities: To provide best in class System Level Integration
Software functionality validation in line with Motorola's iDEN (Integrated
Dispatch Enhancement Network), which integrates dispatch, telephone
interconnects, paging, and data services on a digital cellular system.
Working knowledge of PVCS.
. Provisioned cellular radios, black-box testing, reconfiguring files,
new load installations, bringing down links, verifying authentication,
. Removing Frame Relay cards, adding/deleting subscribers
. Adding/deleting/modifying fleets, call trace scenarios,
troubleshooting, verifying registration, same/cross-fleet testing,
. Adding/deleting/modifying radios for packet data capabilities,
verifying dispatch calls, writing/running ATP (all tests passed) test
cases,
. Multiple iHLR (iDEN Home Location Registration - Authentication
Center) testing, bandmapping phones, call processing.
. Verifying product ISO compliant.
. Working knowledge of 2G cellular technology.
. Project management.
. Working knowledge of Full Life Cycle Development under U.S. government
regulated environment.
. System Integration testing/validation, logical link testing.
. Database backup, system administration for DAP (Dispatch Application
Processor).
. Software bug tracking/reporting.
. Administering software defect reports.
. Reporting/recording test results into database system.
Tools Used: FRAMEMAKER, J2300 Decoder, Signal Analyzer, CallGEN (call
generator), LEM (Law Enforcement Monitor), Network Analyzer, iFTA (iDEN
Field Test Application - monitors messages from radio to BR), Ethernet
Detective Software Analyzer, iDEN system, Toshiba laptop, UNIX (Sun:
Solaris, hp). RDMS - Oracle.
Lucent Technologies 1987 - 1999
Naperville, IL
5ESS Software Dev./Call Processing Team: Software Dev./Bus. Analyst
(telecommute)
Responsibilities: Learn the specific techniques to write, test code for
various features: (i.e. white-box testing, EES (Execution Environment
System) testing, etc. Own LLD (Low Level Design), CU (Code Unit), DT
(Deliverable Testing), WB (white-box testing) for a new/particular feature.
Enroll in specific courses in order to enhance software development skills
and training, requirements gathering. SME, process modeling and
implementation.
. Co-authored PHS (Personal Handyphone System) TM (Traffic Measurements)
CU1 (Code Unit #1) LLD (Low Level Design Document).
. IMR (Initial Modification Requests) reports generated daily &
quarterly.
. Presented High-Level viewgraphs for PPCC (Pre-Paid Calling Card)
before the Architecture committee.
. Perform call-trace scenarios, black-box, white-box testing,
integration testing.
. Working knowledge of Full Life Cycle Software Development.
Bonnie Hawkins
Page 5 (cont'd)
. Verifying product/documentation meets ISO9001 requirements/federally
regulated environment.
Tools Used: 5ESS Switch, Java Script, UNIX (Sun; Solaris, hp), Windows NT,
ESS, MS-DOS, Lotus 1-2-3, PRL/RDL/EVL Languages, 2STPE (STP Emulator), STP
Emulator, Tekelec Chameleon 32 Simulator and Monitor, PRI Simulator and
Monitor, 930A Communications Test Set (Sage Box), OSDS Monitor, SMITS, ITS,
SCMS, ECMS (Enhanced Change Management System), Adept, Microsoft Access
'97, C & C++ Programming, Shell Programming, SDL Trace, RCV (Recent Change
Views), SM2000 Metro Switch (capacity testing), PHS (personal handyphone
system), GSM (global switch module), CDMA/TDMA radios, CSG Toll Office
Model, RTOS (Real Time OS), Call Trace, LoadRunner/Winner, ODBE database,
GSCAN Database (querying ODA forms), PROCALL (call generator), ACS
(automate analog, ISDN call processing tests), CSL (scripting language for
writing ISDN scripts), Pro-phones (programmable scripts written in CSL -
Trace system), TARTS (scripts written in CSL), PX (message generator,
analyzer for CRAFT messages via MCC or TWLS), RCMON (recent change test
file scripts, TWLS (trunk line work station), TMS (Test Management
Systems).
Lucent Technologies
Performance Eng. Call Processing Team: SME Test Enginner (Telecommute)
Naperville, IL
Responsibilities: Development of the Performance and Capacity Requirements
Test Plans (RTP) for current software releases, requirements gathering.
. Completed Detailed Call Measurements and Call Delay Measurements of
Segments for CDMA (Int'l and Domestic), DNUS, PCS (Personal
Communication System), PHS, Air-X (formerly called Wireless Centrex),
GSM, SFG, ARS, PFA (analog and ISDN, classic and ISDN).
. Performance Capacity testing on Metro SM2000, CSG Toll Office Model
Capacity testing, Classic SM (Switching Module), Overload testing.
. Project Manager of RealTime Data Requests from Telcos: interfacing
with the Performance Analysis Team, tracking data, feature planning,
deleting/modifying/adding structure to the current process.
. Feature testing responsibilities, Call-Trace scenarios.
. Lead Feature Engineer for 5E11, 5E12 RTP (Requirements Test Plan) for
the Performance & Capacity team: coordinating, database updates.
. Working knowledge of SDLC (Structured Development Life Cycle/regulated
environment.
MOTOROLA CORPORATE TRAINING & EDUCATION
Data, CALEA Tutorial, FRAMEMAKER, SEET (Script Execution Environment Tool),
LEM (Law Enforcement Monitor), Network Analyzer, J2300 Decoder, Signal
Analyzer, CallGEN Tool, iFTA (iDEN System School, iDEN System Overview,
Dispatch Operations Maintenance, Intro to Packet iDEN Field Test
Application - monitors messages from radio to BR), Ethernet Detective
Software Analyzer.
AT&T/LUCENT CORPORATE TRAINING
Voice over IP, Basic Lab Usage - Int'l, CDMA Tutorial, Overload Control
Testing Tutorial, Java Script Programming - Basics & Beyond, Programming in
CGI (Common Gateway Interface), Configuration Management, UNIX, C & C++
Programming, Object Oriented Programming Language & Design Analysis,
Microsoft Access '97, APT Process Training Overview, GUI (Graphical User
Interface), Intro to Data Calls over POTS Call Processing, SDE-Basic Load
Building, IMR (Initial Modification Requests) Process Overview, Deliverable
Testing Workshop, DB-Data Definition, International EES Basics, EES
Debugging Techniques, PRL/RDL Languages, 2STPE & EES Testing, Wireless in
International EES, Software Architecture,
Bonnie Hawkins
Page 6 (cont'd)
5ESS Recent Change/Verify Basics, Effective C Coding, Shared-DN Call
Processing Tutorial, Code Inspections using ADEPT, Coding Process
Moderator Training, ECMS (Enhanced Change Management System), SCMS, ETSI
INAP Call Processing, Video Tapes, Intro to Shell for Programmers,
Creating Business Documents under UNIX, 5ESS Elements & Architecture,
Technical Writing, MS-DOS, Lotus 1-2-3, 5ESS Translations, Shell
Programming Language for Users, Basic Lab Usage -Domestic, CDMA Tutorial,
Overload Control Testing Techniques, Java Script Programming, Telephony,
Telecommunications, Feature Test Process, AS400, RDMS, Technical Document
Review Process, 5ESS 2000 Overview, Software Updates, 5ESS Switch SM Memory
& Disk Engineering, BRCS Call Processing UNIT Testing, LAN/WAN
Fundamentals, Project Management, Web Presence (HTML, DHTML).
Tellabs Operations Corporate Training
AIN Overview, SS7, Framemaker, Hammer 1889 Bulk Call Load Generator,
Crescendo Bulk Call Generator, Ameritec Squirt Call Load Box, DDTS, DOORS,
GUI Testing, AN2100 Fundamentals, 7620 Overview, 7750 Overview, iMS
(Intelligent Management System), DCOSS, MGCP (Media Gateway Call Protocol)
Simulator, INET box, NTP (Network Time Protocol), AN2100 Fundamentals
(Next Generation Switching), Networking Fundamentals, SQA, ClearCase,
Document Review Procedures. IVR (Interactive Voice Response Unit).
Coaching, Interviewing.
College Education
North Central College - Naperville, IL College of DuPage -
Naperville, IL
Major: Computer Science/Business Admin. Major: Computer Science
Business Admin. - Micro/Macro Economics Honor Roll Student
Honor Roll Student
Harvard Business School
Behavior Based Coaching, Leadership, Project Management
Additional Training
Microsoft SharePoint 2007, Documentum, QTP, Java Script, Six Sigma, CCHIT
Test Scripts
OTHER KEY ACHIEVEMENTS
Member: Int'l Who's Who Among IT Professionals - 1999 & 2000 Edition
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate