Manager Customer Service
Resume:
LUIS IRIZARRY
***** ****** ******* ***. *** Sterling, VA 20166
SUMMARY OF QUALIFICATIONS
A self-motivated, reliable and accomplished sales and marketing
professional. Proven management and leadership experience in property
management. Utilize a professional demeanor and dedicated work ethic to
ensure a high degree of professionalism and achievement. Proven ability to
increase revenue through resident retention, leasing and superb customer
service.
EXPERIENCE HIGHLIGHT
Lerner Corporation
Sterling, VA
Assistant Property Manager Nov 2005 - Present
Responsibilities included creating and facilitating training to improve and
enhance sales as well as customer service among the leasing staff. Assisted
in negotiating cost when placing ads in different publications to ensure
cost effective advertising as needed. Researched property demographics to
align marketing message and communication medium, conducted market surveys
to ensure maximum rental potential. Adjust rental rates as needed to assure
maximum occupancy. Generate corporate traffic through cold calls as well as
corporate out reach to maximize highest possible closure on prospects.
Assure that advertising, signs, banners and directional are in place.
Prepare advertising and traffic reports weekly.Also handled account
payables, receivables and rental payment entries,budget and vouchering
bills.
Apex Funding Incorporated
Leesburg, VA
Senior Home Loan Trainer / Consultant Nov 2002 -Nov 2005
Responsible for the sales and marketing of Apex Funding Mortgage Loan
products within bank policies and procedures as well as consistent,
effective referrals of mortgage clients for other bank services, Integrated
Relationship including the qualifying package of services, and insurance
products. Execute effective mortgage marketing plans to meet and exceed
agreed upon mortgage production goals. Maintain a complete and thorough
knowledge of Apex Funding Mortgage Strategies, Policies and Procedures, as
well as secondary market investor's guidelines utilized by the bank. Adhere
to and comply fully with any and all Apex Funding policies and procedures
related to internal and external rules and regulations, particularly those
established by State and Federal law. Provide mortgage clients sound
mortgage advice based on a full understanding of client needs as well as
Apex Funding Mortgage products and their benefits. (Profiling) Consistently
execute on Apex Funding's referral process (IRM) by introducing mortgage
clients to other bank services for cross sell opportunities. Assist
Mortgage Loan Administration with client, attorney, or appraiser document
follow-up as determined through quality control or post closing review
Lerner Corporation
Springfield, VA
Leasing Manager/ Assistant Manager Oct 2000 - May 2004
Responsibilities included daily leasing operations of property consisting
of 682 units to insure profitability. Oversaw and directed all rental and
marketing efforts including leasing and renewals procedures to achieve
revenue objective. Conducted market surveys on a weekly basis to insure
markets rents were competitive. Also handled account payables, receivables
and rental payment entries. Created and fostered long term relationship
through effective customer services with both residents and vendors.
Insured the highest level of customer satisfaction through proactive follow
up with any and all issues presented to me. Prepared weekly, monthly and
quarterly reports.
EDUCATION: Northern Virginia Community College, ICTS
LANGUAGES: Fluent in Spanish
PERSONAL: Experienced with multiple CRM and ERP systems. Proficient with
Microsoft Word, PowerPoint and Excel.
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