Sales Customer Service

Kecha F Forde

*** * ******** **, *** *A

East Orange, New Jersey 07018

Cell: 347-***-****

E-mail: ******@*******.***

RETRIEVED, REVAMPED, REVIEWED, REVISED,

Objective:

My aim is to achieve success in an ethical manner, strive for

excellence in your organization as a Hotel Reservation Agent with

diligence and to ensure that your organization accomplishes set goals.

REVITALIZED, SAVED,

> SCHEDULED, SELECTED, SERVED, SET UP, SHAPED,

Summary:

A dedicated and highly motivated, multi-talented office professional

in Customer Service for over 10 years, with an ambition to gain more

knowledge and understanding as a Hotel Reservation

Agent. I have a reputation of being diligent to any tasked assigned,

reliable and dependable, very trustworthy, working well with others to

seek and accept responsibilities. My interest is to carry out any

responsibility to the best of my ability that best utilizes my

organizational, time management, ethical and computer skills to grow

with the company.

Experience:

10/09-09/10 Macys Retail Short Hills, New Jersey

Sales Associate

. Greeted customers upon establishment

. Ascertain to customers needs in-store or via telephone

. Referred and recommended customers to a particular item that

suits them best

. Made sure that customers were satisfied with purchases and

overall service

. Answered all questions and queries that customers may have

. Placed orders for customers in-store or via telephone

. Opened and closed registers

. Cashier functions upon transactions of sales

. Opening new accounts

. Applying payments

. Making adjustments to transactions

. Auditing of merchandise

09/06- 05/09 Carnegie Hotel &Valet Services Inc. Bronx, New

York

Office Administrator

. Billing for Hotel Guest and Employee Services in the New

York City Hospitality Industry.

. Scheduling pick ups and deliveries for all guests'

services.

. Dispatched and scheduled drivers on a day to day basis

. Typed contracts and service agreements for Hotels.

. Emailed and faxed guests' services with end of day and

detailed summary invoices to hotels at closing.

. Reported to hotel valet for any discrepancies on guest or

employees' laundry before processing.

. Meeting with Management of Housekeeping and Valet to have

an overview with the quality of the work.

. Weekly payroll, monthly reports of contributions for Union

and Employee Benefit Fund, 401K, New York Hotel Trades

Council (NYHTC)

. Prepare month end union dues sheets

. Accounts Payable and Receivable

. Responsible for all workers comp's claims and certificates

of insurance

. Answered PBX system, screen and routed calls to appropriate

personnel

. Training of perspective new employees

07/05-01/06 Lawrence Household Brooklyn, New York

After School Child Care Worker

. Observed and monitored children's play activities.

. Picked up kids from school

. Kept records on individual children, including daily

observations, information about activities and meals

served.

. Organized and participated in recreational activities, such

as games.

ACCELERATED, ACCEPTED, ACCOMPLISHED, ACHIEVED, ACTED, ADDRESSED

DEVISED, DELEGATED, DEBUGGED, DEMONSTRATED, DESIGNED,

> DEVELOPED, DIAGNOSED, DIRECTED, DISPATCHED, DISTINGUISHED

10/04-07/05 Ultimate Auto Sales Hicksville, New York

Customer Representative

. Answered telephone lines

. Entering data to related sites

. Assisted with perspective buyers

. Greet customers entering establishments.

. Setting up appointments

. Insured progress reports were done

. Picture taking of all vehicles to be posted on website

10/00-09/04 Diamonds International Bridgetown, Barbados

Sales Associate

. Greeted customers into establishment

. Ascertain and catered to each customers' wants or needs to

their interest of choosing a piece that they would love

and enjoy.

. Analyzed, described and explained exotic pieces, loose gem

stones, fine diamond jewelry, high end watches with use

and care of merchandise to customers.

. Cashier functions including reconciliation of cash with

sales.

7/97-11/99 A.L.B Enterprise Ltd. Bridgetown, Barbados

Secretary

. Answered PBX system

. Typed notices, memos, and general correspondence

. Provided administrative support to the department

. Maintained filing system, including archiving as required

. Scheduled appointments

. Ordered and purchased general supplies and stationery as

required

2/94-11/95 LeCarbro Enterprise Ltd. Bridgetown, Barbados

Personal Assistant

. Receptionist, filing and secretarial duties.

. Preparation of invoices, work orders and quotations

. Correspondence with local and foreign clients by email and

fax, relevant custom documents

. Ordered and purchased equipments and supplies

. Receiving cash and credit for goods and services supplied

on credit

. Reconciling cash intake with sales

Education:

Life Guard Medical Solutions Short Hills,NJ

AHA for Heart Savers First Aid Program

Manhattan Institute New York, NY

Medical Billing and Coding

Taylor Business Institute New York, NY

Business Administration

Bishop Loughlin High Brooklyn, New York

Environment: Microsoft Windows

Skills: Microsoft Office XP, Keyboarding Pro, Medical Biller

and Coder

DIVERSIFIED, DOCUMENTED, DRAFTED, EDUCATED, EDITED, EFFECTED

ADMINISTERED, ADAPTED, ADVANCED, ADVISED, ALLOCATED, APPRAISED

ANALYZED, APPROVED, ARRANGED, ASSEMBLED, ASSIGNED, ASSISTED

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