Customer Service Assistant

Keshasheri A. Smith Cell: 914-***-****

*** ** **** ****** ***. U

Miami, Fl 33138 Email: ******.******@*****.***

Objective: Seeking a position within the IT industry, which will allow me

to utilize and showcase my exceptional customer service skills and computer

knowledge in a position, which will allow an opportunity for advancement.

Employment:

Barry University: Miami Shores, Florida

IT Support Desk Assistant: May 2010 - Present

. Provide support to students, staff, and faculty with internet

connectivity problems (phone or pc).

. Eliminate viruses and/or spyware from infected computers.

. Re-image operating systems.

. Help install and setup VPN services and remote desktop

connections.

. Create Customer support tickets using RightNow CX Customer

Solutions Software.

Barry University (internship): Miami Shores, Florida

IT Support Desk Assistant: January 2010 - May 2010

. Provided support to students with connectivity problems(phone

or pc).

. Eliminated viruses of all kinds from infected student, staff,

and faculty computers.

. Re-imaged operating systems.

Bunting Smith & Bunting, Attorneys: White Plains, New York

Office Assistant: January 2005 -Present

. Repair and maintain computers.

. All office duties including copying, filing, faxing, data

entry, billing and answering phones.

TDYCC (Theodore D. Young Community Center): White Plains, New York

Lifeguard, Water Safety Instructor(WSI), Certified Pool Operator(CPO):

June 2005- December 2007)

.Maintained order and discipline among swimmers and other

persons.

.Rescued swimmers in distress.

. Monitored pool area and chemicals for violations and

potentially hazardous situations.

.Conducted effective swimming programs as prescribed by the

American Red Cross and TDYCC, including swimming, planning,

implementing and evaluating with the ability to demonstrate

proper swimming techniques.

.Prepared and maintained required records and reports.

Hallmark: White Plains, New York

Retail Merchandiser: January 2005 -January 2006

. Maintained the greeting card department in the wholesale area.

.Ordered, restocked, and straightened products and displays.

The Osborn (community service) Rye, New York

Recreation Assistant: January 2003 - June 2005

.Responsible for preparation, planning, leading and the cleanup

of recreation programs.

.Conducted individual and/or group, re-motivation and reality

orientation sessions to promote the worth, self esteem and

reality level of the residents.

Education:

Westchester Community College: Valhalla, New York

Major in Computer Science; September 2005 - December 2007

GPA: 3.04

Honors: Alpha Beta Gamma

Barry University: Miami Shores, Florida

Bachelor of Science; January 2008 - May 2010

Degree in Computer Information Science

Minor in Business

GPA: 3.063

Honors: Deans List 3 semesters: Fall 2008, Spring 2009, Fall 2009

Further Notable Qualifications:

Experience in diagnosing, troubleshooting and resolving issues with

hardware maintenance, installation and upgrades. Exceptional Organizational

Skills, Keen Attention to Detail, Proficient with Microsoft Office

2007(Windows) & 2008 (Mac), Adobe Design Premium CS3, CS4, CS4 Extended,

Programming Languages: C++, JAVA, HTML, PHP, SQL, and Visual Basics.

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