Technician Customer Service

Shawn Kodidek *N*** Euclid, Glen Ellyn, IL *****

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*********@***.*** . Home 630-***-**** . Cellular 630-***-****

Network and Systems Technician / Field Service Technician

Hiring Assets

. Computer support technician providing technical assistance to

business professionals.

. Demonstrated ability to integrate computer skills, customer support

experience, and related education to exceed technical, business, and

customer requirements.

. Skilled at troubleshooting and fixing problems while minimizing

customer stress levels.

. Professionally certified by CompTIA and

Microsoft.

. Over 8 years experience providing installation, testing, training,

and support of systems/networks, and applications in multi-user corporate

environments and 9 years of Field Service Experience.

. Demonstrated high quality, results-driven, prompt, and professional

customer service and support to instill confidence in technical advice

and directions.

Technical Proficiency

. General: Diagnosis & Troubleshooting, Installation, Configuration,

Maintenance & Repair, Building & Testing, User Support

. Operating Systems: Windows 95/98, NT, ME, 2000, XP, Vista, Windows7,

Windows Server 2000, 2003, 2008, Linux, Unix, MacOS 9/10

. Software Applications: Microsoft Office XP, 2003, 2007(Access, Word,

Excel, Outlook, PowerPoint), AutoCAD, Adobe Products and industry

specific software applications.

. Hardware: Installed and serviced system boards, processors, memory

chips, power supplies, video and sound cards, hard drives, floppy drives,

CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners,

modems, cameras, and a variety of printers.

Employment History

Precision Repair Inc., Melrose Park, IL 6/2010 to Present

Field Engineer

Perform troubleshooting and repair of computer systems and related

equipment at customer's site. Configure, install and administer network

infrastructure and telecommunications systems and provide training to

employees on newly installed equipment.

Fulfilled administrative responsibilities including the addition and

changes to user desktops, email and Active Directory accounts.

Installed and configured Windows 2000 and 2003 servers.

Installed Active Directory, DNS, DHCP, setup and configured RAID 1 & 5

arrays. Installed and upgraded workstations with Windows XP, Vista and

Windows 7.

Configured and monitored status of printers utilizing HP Jet Admin. In

addition to upgrading printer firmware and handling instillation of other

peripherals. Perform routine maintenance and replacement of any necessary

parts.

Actively provided desktop configuration and support for software and

hardware.

Carried out full installation of routers, switches, hubs and network

cabling.

Excellent knowledge of Computer networks, IP addressing and subnetting,

Wireless networks, AppleTalk networks, Token Ring, VLAN's and VPN's. Also

knowledgeable with IPv6.

A-Tech Computer Service, Dundee, IL 3/2006 to 4/2010

Desktop/Printer Field Support Technician

Performed troubleshooting and repair of computer systems and related

equipment at customer's site.

Successfully diagnosed application errors and network connectivity

problems.

Highly experienced with HP and Lexmark LaserJet printers and Epson,

Tally, Printek dot matrix printers.

Preformed routine maintenance on all types of printers and preformed

replacement of maintenance items.

Replaced and upgraded motherboards, memory, CD-ROMs and hard drives.

Replaced all types of printer parts including gears, motors, formatters,

fusers, scanner assemblies and power supplies.

Performed on-site setup of computer systems and related equipment and

provide training to employees on newly installed equipment.

Performed telephone and on-site troubleshooting for clients as a field

technician.

Participated in field installations, engineering and customer support.

Assisted management and other company employees in solving computer

related problems.

Experienced with Apple Macintosh OS, Apple local area networks, document

conversion, e-commerce, and other specialized hardware and software

setups.

Specialized in virus and malware removal and laptop repairs including

replacing motherboards, LCD's, keyboards, mouse pad and power jack

replacement.

Photo Etch Technologies, MT.Prospect, IL 3/2005 to 2/2006

Laser Technician

Prepare customer Gerber data in a CAM program and make standardized

adjustments to apertures and create the output file required by the laser

cutting machine to produce a laser cut solder paste stencil for

electronics PC boards.

Operate, maintain and troubleshoot the laser cutting machine.

Inspect and process cut stencils for shipment.

Successfully ran second shift operations by myself.

Hire-Nelson, Addison, IL 12/2002 to 2/2005

Computer Draftsman

As a draftsman I was responsible for creating shop drawings for

custom cabinetry and millwork using a custom CAD program and AutoCAD.

As an estimator my responsibilities included, inspecting

architectural drawings and prepare all custom cabinetry and millwork for

pricing.

KLI Inc., Streamwood, IL 2/1996 to 11/2002

Manufacturing Supervisor

Directed, trained and supervised staff of 20 employees and assisted

in quoting new jobs.

Successfully implemented ISO9001 certification and quality work

procedures and work instructions.

Installed and maintained the company's Local area network, computers

and manufacturing software and performed weekly backups.

Maintained production equipment and assisted in production of

prototypes.

Antenex 2/1996 to 1/1997

Supervisor

Bloomingdale, Illinois

Duties: Directed and trained employees on Ultrasonic welding equipment.

Installed new electrical lines for lighting and ultrasonic equipment as

well as some large 3-phase machines.

IMSG Systems 10/1994 to 2/1996

Copier Technician

Des Plaines, Illinois

Duties: Responsible for maintaining and servicing Sharp copiers, computer

printers, microfilm reader/printers, coin and bill changers and debit card

systems.

Des Plaines Office Equipment 8/1992 to 10/1994

Copier Technician

Elk Grove, Illinois

Duties: Responsible for diagnosing and repair of Sharp, Cannon and

Panasonic copiers and fax machines.

Unisys 5/1989 to 10/1992

Computer Technician

Duties: Responsible for diagnosing the status of incoming POS computer

systems from a large retail store. Upgrading the systems and installing the

new software the store will be using. Perform burn-in testing and run

software tests. Checking that systems properly communicate over a token

ring network.

Education

East Leyden High School, Franklin Park, IL 1986

H.S.

Military Service

U.S. Army 1989 to 1997

Tactical Telecommunications

Certifications

Classroom Training in Microsoft MCSA/MCITP Windows Server 2008 Completed on

8/27/2010

Microsoft Certified Technology Specialist, Microsoft, 2008

Microsoft Certified Professional, Microsoft, 2008

Network+, CompTIA, 2008

A+, CompTIA, 2006

U.S. Citizen - No Work Restrictions

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