Customer Service Software

Cristy Sterland

***** ** ***** ****** 305-***-****

Miami, Florida 33196 6211 ******@********.***

Application Support Specialist

Application Support Specialist with over ten years experience as a functioning technical expert,

accountable for analyzing and resolving client application issues, with a proven record of building

long-term client relationships through extraordinary customer service; coupled with the ability to

communicate complex information or concepts clearly and concisely.

TECHNICAL EXPERTISE

• • •

Windows XP & Windows 7 Citrix/Ghost/VNC Windows 2000/ 2003 Server

• • •

Networking Windows 2000 Pro Windows 2000 Server

• • •

Hub/Switches/Routers TCP/IP/WINS/DHCP LAN/WAN/Star/Ring

WORK EXPERIENCE

Tek Detective Miami, FL

Freelance Computer Services March 2008 to Present

Freelance and contract hardware & software support services.

• Installation of hardware, software and networks for home offices and small businesses.

• Diagnose and repair client hardware and software issues.

• Provide remote PC application support.

• Spyware and malware detection and removal.

• Creation of templates and light graphics.

Therassist Software, LLC Miami, FL

Support Application Specialist November 2000 to January 2009

A web-based software company assisting physical therapists, clinics and hospitals with patient scheduling, charting

documentation and billing.

• Responsible for supporting clients with application and database issues.

• Provided recommendations and assisted in development for product upgrades.

• Maintaining customer SQL database for tracking, reporting, customer service and billing.

• Prepared documentation and training materials, coordinated technology related training.

• Extensive experience working with all aspects of in-house developed system.

• Expertise in life cycle development for new client and software implementation.

• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Southern Hospitality Systems Dallas, TX

Support Manager December 1998 to November 2000

A point-of-sale systems company that specialized in hospitality reservation and ordering software.

• Responsible for department of 5 full-time employees.

• Supervised 24-hour call center

• Trained others in the use of applications and in technical support methods

• Facilitated hardware and software installations.

• Created custom databases and reports for clients.

EDUCATION

University of Minnesota Minneapolis, MN

Major: Communications August 1986 to May 1989

Full Scholarship: August 1986 to 1988

CERTIFICATION

NEW HORIZON COMPUTER LEARNING CENTER

MIAMI, FL

Microsoft Certified Systems Administrator (MCSA) January 2010 to Present

A+, Networking+, Windows Server 8 Network configuration and Windows 7.

Cristy Sterland

15549 SW 150th Street 305-***-****

Miami, Florida 33196 6211 ******@********.***

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