Quality Assurance Manager

Joanna Grabowski

**** **** *** ****** ********, NY 11223 347-***-****

*********.******@*****.***

OBJECTIVE To obtain a position as a Quality Assurance Analyst

EXPERIENCE

*/** - */** ***-SAFE LLC, Brooklyn, NY

Computer System Analyst

Installed new software and upgraded existing software

Provided support to co-workers and upper management to resolve

user concerns with specific applications, including Windows XP,

Microsoft Office, QuickBooks and numerous other applications

Identified and implemented technologies and methods of using

existing technology to help users work more efficiently,

including:

Created/revised macros and spreadsheets in Excel

Implemented automated test scripts for macros created

Note: while this found some use with respect to VBA automation

in the office, I've worked on this mostly on my own time in

order to familiarize myself with the QTP interface,

capabilities, and QA automation in general

Established, maintained, and updated files, databases, records,

and other documents

Assisted in deploying Help Desk, including software selection

and development of procedures

Provided support for software, printing, and network access

issues

Liable for debugging and testing computer systems

Managed additional duties and responsibilities

1/07 - 9/07 Marshall Wolf Investments, New York, NY

Bookkeeper/Help desk

Maintained company financial transaction data in Office

applications (Excel, Word)

Executed buy/sell transactions of financial instruments (stocks,

bonds) under manager supervision

Maintained tax information using Excel

Filed, copied, faxed documents

Served as a general IT resource for co-workers

Repaired, upgraded, installed hardware and software

EDUCATION

5/10 - 7/10 Sam Consulting Services

Quality Assurance Automation Certificate

9/02 - 7/07 Hunter College, New York, NY

BA in Computer Science

BA in Mathematics & Statistics

SKILLS MS Office 2003/2007 (Excel, Word, PowerPoint, Outlook, Access)

Operating systems: Windows 95/98/NT/2000/XP/Vista/7, Macintosh,

UNIX

Visual Basic for Applications (VBA), C++, HTML, SQL

Quality Center/Test Director, Quick Test Professional (QTP)

Computer Hardware, Computer Repair

QuickBooks

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