Manager Customer Service

Location:

Posted:

October 18, 2010

Christine Messenger

St.

New Caney, TX.

77357

e-mail- ****************@*****.***

Skills Summary:

Skilled manager with an innovative approach to managing staff.

Generating teamwork and improving customer service.

Accustomed to working in a fast-paced environment and successful at

multi-tasking and dividing up responsibilities.

Develop and implement successful office procedures

Office Manager, MVP Aero Academy, Conroe, TX (January 2006-January

2009)

Perform administrative tasks such as distributing mail scheduling

meetings and typing letters.

Handle phone communications, greet customers, collect payments and post

accurate record of office charges and receipts in computer.

Developed and maintained student no-show policies and decreased no-

shows by 90%

Assisted with bookkeeping, balancing the company check book and writing

checks for various accounts and vendors, turning in payroll hours and

depositing large sums of cash in accounts.

General Manager, IHOP Resturant, Clear Lake TX. (May 1995-November2005)

Started out as shift manager and worked up to general manager- learned

all restaurant positions and procedures.

Supervise, train and schedule up to 50 employees for 140- seat

restaurant including wait staff hostesses bus boys and management team.

Trained all employees in proper restaurant procedures.

Evened out duties which improved employee teamwork and morale and

initiated a recognition program, which honored waitstaff for attendance

and work quality; reduced high turnover/ no show rate

Initiated safety programs which reduced on-the-job injuries within the

store.

Developed and implemented customer satisfaction survey, which helped

improve service and increase patronage. Store was 2nd on a top ten list

in the south west region for 5 yrs straight.

Education:

1985 to 1986 St. Petersburg College, St. Petersburg, FL.

1972 to 1977 Dixie Hollins High, St. Petersburg, FL.