Customer Service High School

**** ** ******* ***** . *********, Oregon *****

Phone 503-***-**** . E-mail abileq@r.postjobfree.com

Matthew Scott Brenneman

Objective

To advance my career by obtaining a position in an

organization with room for advancement and the

opportunity to learn new skills.

Work experience

03/2009-Present:

IKON Office Services, Inc.

12100 SW Garden Place

Park 217 Business Center

Portland, OR 97223

Field Service Representative

Support the daily operations of one or

more outsourcing locations including any or all of

the following: copy production and finish work,

forklift and warehouse operations, electronic and

manual inventory of sensitive and valuable

equipment, operation of a mail center, maintaining

inventory, billing logs and reports. Fill in for

absences and vacations throughout IKON locations,

as well as assist during start-up of new accounts.

Responsible for supporting operational objective at

all existing customer sites within a geographic

territory, which includes the Portland metro &

outlying areas.

Perform high volume copying on high-end equipment

for customers per their specifications. Use all

other copier/duplicator/binding equipment as

needed.

Perform domestic and international shipping and

receiving duties.

Operate forklift and other warehouse material

handling equipment.

Perform file room functions, including purging of

files for archiving.

Perform pickup and delivery of overflow jobs, which

entails traveling to and from various local

accounts.

Perform any and all mailroom functions. Sort,

file, log, deliver, process, and apply postage to

all USPS mail.

Assist in the implementation of new locations and

training and directing of new outsourcing

employees.

May spend time overseeing the work and answering

the questions of Lead Operator and Operator.

Schedules workloads in order to meet deadlines.

Perform other duties as assigned, including

hospitality services.

Perform basic maintenance on copy and mail machines

and oversee scheduling of maintenance. Performs

daily visual inspection of site equipment.

11/2000-03/2009 Pitney Bowes Management Services

(IBM Contractor)

Beaverton, OR

Distribution/Shipping/Receiving

Received, logged, and distributed all incoming

mail, packages, and freight to customers and

laboratories at local IBM site.

Collected, processed, packaged, tracked, and

shipped all national and international outgoing

materials.

Provided quick and accurate identification of

invoices, shipping manifests, bills of lading,

inventory, and assorted freight and packages in a

busy, but safety conscious environment.

Daily use of fork lift, hand trucks, pallet jacks,

and all other warehouse equipment, to assist in the

loading and unloading of palletized freight.

Received several certificates for outstanding

customer service, based on satisfied customer

feedback.

Received training and was certified in all manner

of warehouse equipment including, but not limited

to; Fork lifts, pallet jacks, electric carts and

freight movers, freight banding machines, and basic

hand and power tools.

Received training and became qualified to use

numerous couriers shipping, receiving, and tracking

programs on a daily basis. Examples include: USPS,

UPS, FedEx, UPS International.

Volunteered to cross train for all warehouse and

mail duties, thereby increasing skill set and

value.

Education

1983-1987 Tigard High School Tigard, OR

High School Diploma

3.57 GPA

Summary of qualifications

Training, certification, and extensive experience

with all manner of equipment, tools, and skills

necessary for the daily workings of nearly any type

of warehouse, copy center, or mailroom.

Over 12 years of experience on Reach Trucks, Sit

Down Fork lifts, Electric Pallet Jacks, and Order

Pickers.

Former warehouse Safety Coordinator. Familiar with

most OSHA guidelines and regulations, and multiple

types of PPE.

Above average computer and inventory skills.

Particularly those related to receiving,

processing, shipping, mail, copy, and print work.

Type 60 wpm.

Exceptional attention to detail, with the ability

to follow instructions to the letter.

Exemplary written, verbal, and phone communication

skills.

Outstanding customer service skills and record.

Superior ability to multi-task without the

sacrifice of quality or detail, and a strong desire

to excel at any given task.

Volunteer experience

2008-Present: Volunteer with REI and The Forest

Park Conservancy. Work includes building fences,

repairing trails, removing invasive plant species,

and giving tours.

References

References available upon request.

Contact this candidate