Customer Service Manufacturing

Over twenty years progressive hands on operations, distribution and

manufacturing experience with the ability to lead, analyze, design and

develop creative solutions that maximize operations performance within an

organization.

Education:

B.S. Business Administration, Production and Operations Management 1987

California State University Stanislaus, Turlock, CA

Level 1 Certificate - Management and Supervision 1983

West Valley College, Saratoga, CA

Professional Affiliations:

American Production and Inventory Control Society (APICS) Certification

Production and Inventory Management (CPIM), July 1994

Director of Education for APICS Gold Rush Chapter 1992-1994

Professional Association of Dive Instructors (PADI), July 2002 - Present

Systems Experience:

* Strong Enterprise Resource Planning (ERP) Systems Experience

ASK-MANMAN, Baan-Baan IV, Intentia-MOVEX, Interactive-Infoflo NCA-MAXCIM,

MARCAM-PRISM, ROI Systems-MANAGE 2000

* Strong Advanced Planning Systems Experience

Baan/Berclain-MOOPI, NUMETRIX-SCHEDULE X

* Excellent Personal Computer Skills (Excel, Word, PowerPoint, Access and

Project)

Manufacturing Accomplishments:

* Documented manufacturing and materials processes as part of ISO 9000

qualification requirements

* Designed and implemented a vendor scheduling process for Just-In-Time

(JIT) deliveries of selected packaging materials, eliminating double

handling of materials and reducing necessary floor space

* When scheduling Finished Goods -- decreased cycle time, and reduced

supply chain inventories, while maintaining manufacturing efficiencies of

90% or better and customer service levels of 98.5% or greater

* Executed weekly Materials Requirements Planning (MRP) cycle and responded

to recommendations to order, expedite and reschedule over 1200 material

items -- including ingredients and packaging materials

WORK HISTORY:

Mister G's Pizza-More-A Port St Lucie, FL Owner / Manager Feb. 10 -

Sep. 10

* Re-open existing Italian take-out delivery

* Build sales each month open, through targeting different market

approaches

* Grew customer base daily

* Responsible for purchases, inventory levels

Council Bluffs, IA Unemployed Apr. 09 - Jan. 10

DMSi., Omaha, NE Implementation Analyst Jan. 07 - Mar. 09

* Provide project management and training for implementations of clients

that purchased Agility ERP Software

* Provide customer support via, e-mail and telephones for the Agility

software

* Developed visual basic macros for Excel to assist in the conversion of

data from legacy systems to the Agility software.

NetShops, Inc., Omaha, NE Sr. Business Analyst Feb. 06 - Aug. 06

* Led the analysis and conversion efforts for small package carrier from

UPS to FedEx, resulting in an estimated savings of over $350,000 for FY

2006

* Led the research, analysis and implementation of a 3PL (third party

logistics) partner that resulted in shorter delivery times to Internet

retail customers for second half of FY 2006

* Documented and designed necessary system changed needed to meet project

goals.

Underwater World, Omaha, NE SCUBA Instructor Feb. 04 - Jul. 04

* Part time instructor responsible for classroom and pool instruction

* Organized a dive excursion to Key Largo where 3 students completed their

Advanced Open Water Certification and 1 Underwater Photographer specialty

ratings resulting in additional revenues for dive shop

Atlantis Dive Center, Key Largo, FL SCUBA Instructor Sep. 02 - Aug. 03

* Participated in all aspects of dive operations, filling tanks, dive

master on dive boat.

* Conducted over 25 Discover SCUBA Diving course

* Certified over 30 Open Water Divers

* Certified over 25 Advanced Open Water Divers

* Certified over 15 Specialty Certifications

World Class Solutions, Manteca, CA Consultant Apr. 00 - May 02

* Improved shipping practices -- reduced back orders, while increasing line

fill, resulting in first month of $1,000,000 shipped product

* Implemented location control module of computerized inventory control

systems, increasing inventory accuracy and reducing the amount of time

required to pick orders

* Installed shop floor data collection system to capture real time costs,

allowing accounting department the ability to report variances against

manufacturing standards

* Improved structure of Bills of Materials and Routings to accommodate the

use of "pull signals", kanbans, and eliminate unnecessary transactions

Winterland, San Leandro, CA Director of Management Information Systems

Sep. 98 - Mar. 00

* Responsible for leading a cross functional group of six employees in the

selection and implementation project for an ERP system. Spent 8 weeks at

the UK facility bringing their system up first as a beta installation.

This allowed for a smooth transition to meet our Y2K deadline.

* Coordinated the move of network infrastructure from San Francisco to San

Leandro. Migrated from Token ring to Ethernet and to Microsoft Exchange

during the move. All workstations were upgraded to Windows 9x operating

systems.

* Coordinated the installation of new phone and voice-mail systems.

SE Technologies, San Jose, CA Systems Implementation Consultant Sep. 97

- Sep. 98

* Functional Consultant responsible for manufacturing and inventory

configurations for client with manufacturing facilities in Guadalajara

Mexico. Assisted client with the set up of Master Production Scheduling

resulting in proper planning and scheduling of product. Trained

personnel in Cycle Counting functionality thus increasing inventory

accuracy.

Systems Advisory Services, Manteca, CA Systems Selection Consultant

Sep. 96 - Sep. 97

* Consultant in the selection of almost a dozen ERP selection projects,

responsible for the authoring of the logistics and manufacturing portions

of the Request for Proposals (RFP)

Other Skills:

PADI Open Water SCUBA Instructor (OWSI) & Master SCUBA Diver Trainer (MSDT)

Specialty Instructor

ProDive, Ft. Lauderdale, FL

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