Customer Service Sales Representative

Andrennia Harris

*** ********* **.

Wilmington, NC 28411

910-***-****

***************@*****.***

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OBJECTIVE

Obtain a position in which my interpersonal skills and extensive customer service, and office

experience can be utilized to improve patron satisfaction.

QUALIFICATIONS SUMMARY

Customer service professional experienced working in demanding fast-paced environments

requiring strong problem solving proficiency, a multiplicity of de-escalation techniques and

excellent oral communication skills. I am committed to providing and maintaining superior

customer service by adapting to and effectively interacting with individuals on all professional

levels. I am also a dedicated team player with efficient multi-tasking capabilities. Honest, ethical

and trustworthy.

• Customer Service & Relations

• Problem Resolution

• General Telephone Reception

• Computer Operations: Excel, Microsoft Office, PowerPoint Systems

• Word Processing and Data Entry

• Office Equipment Operation

PROFESSIONAL EXPERIENCE

Capital Intake Auditor

• Responsible for resolving client inquiries while effectively maintaining customer

satisfaction.

• Efficiently process and balance daily monetary transactions.

• Accurately reconcile and record per diem capital intakes.

• Data entry

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Retail Sales Representative

• Responsible for performing all facets of customer service to ensure a positive customer

experience.

• Inventory presentation and distribution.

• Efficiently processed and balanced daily monetary transactions.

• Accurately reconciled and recorded per diem capital intakes.

• Daily operation of various office machinery and data input.

Restaurant Transaction Processor

• Responsible for adequately resolving customer complaints and completing orders.

• Ensured projected sales quotas were obtained or exceeded.

• Environment control.

EMPLOYMENT HISTORY

Eurest Compass Group (2008-present)

Manhattan Clothing (2007-2008)

Subway Restaurant (2006-2007)

EDUCATION & TRAINING

Associates Degree- Business Administration

Colorado Technical University Online October 2008-present

E.A. Laney High School, 2008 Graduate

SKILLS

Microsoft Office, Word, Power Point and Excel

Bilingual: English and Spanish (advanced writing and speaking skills)

CERTIFICATIONS

Business Concepts

Basics of Accounting

Management

Business Fundamentals

References available upon request

Contact this candidate